Cash Vault Specialist - Dalton - Full Time (Administrative)

Headquartered in Chattanooga, Tennessee, Tennessee Valley Federal Credit Union was founded in 1936 as a non-profit financial cooperative built on the promise of “people helping people". With $2.6 billion in assets, Tennessee Valley Federal Credit Union (TVFCU) is a progressive member-focused financial institution, respected as one of the most financially sound in the industry. With 23 branches and using state-of-the-art technology, TVFCU provides financial services to more than 166,000 members in Southeast Tennessee and Northwest Georgia. As a very high honor, TVFCU was recently named the Best Credit Union in the state of Tennessee by Forbes, and even received the highest score of any financial institution in the nation.

JOB SUMMARY: 

The TVFCU Cash Vault Specialist maintains adequate cash for the operation of the branch, and for ensuring that branch cash is stored in an accurate and secure manner according to TVFCU cash handling procedures. In this role, you will be responsible for ordering, receiving, inspecting and verifying all incoming and outgoing cash shipments. This position encompasses troubleshooting, balancing, and replenishing ATM/ITM devices, as well as fulfilling additional duties as a Vault Teller within the branch, and serving members during peak times of the day. As a Cash Vault Specialist, you will collaborate with various teams to ensure effective cash management while adhering to the credit union's policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform daily reconciliations of cash vaults, ATMs/ITMs, and cash dispensers/recyclers to ensure accurate accounting of funds and inventory items.
• Monitor and replenish cash in ATMs/ITMs both inside and outside of the branch according to an established schedule or more frequent basis as needed.
• Diagnose and resolve issues related to ATM/ITM devices, such as cash jams, hardware malfunctions, or software errors, coordinating with technical support or vendor representatives as needed to resolve complex problems, and ensuring the restoration of ATM/ITM functionality to minimize service disruptions.
• Assist with teller balancing, buying “cash in” from branch staff at the end of the each day.
• Collaborate to prepare and maintain accurate cash balance reports.
• Order cash for the branch and coordinate cash deliveries and pick-ups, ensuring adherence to security protocols.
• Adhere to all applicable regulatory guidelines, including Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) requirements, implementing and enforcing security procedures to safeguard cash, ensuring compliance with the credit union's security policies..
• Receive and maintain all non-cash inventory items (money orders, postage stamps, instant issue card stock, etc.) in an accurate manner, filing inventory reports accordingly.
• Ensure the accurate storage of daily branch work, checks received and negotiated by the branch and all balancing records.
• Responsible for maintaining the operation of the self-service coin depository and for selling coin to vendor.
• Conduct regular audits in collaboration with branch management to verify cash and inventory holdings, maintaining accurate records and documentation.
• Investigate and resolve any cash or non-cash inventory discrepancies or variances in a timely manner.
• Collaborate with the operations team, ITM/ATM team, and branch staff, providing support and assistance in cash-related matters, and communicating effectively with colleagues to ensure smooth coordination and resolution of issues.
• Function as an MSS providing service to members during peak times of the day or during staff absences, processing member transactions, requests, or inquiries in an accurate and timely manner.
• Maintain knowledge of branch operations by completing Deposit Regulation and Product and Service Certification courses.
• Proactively demonstrate the TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability and strong relationships in every interaction with members.
• Perform other duties as assigned.

EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS: 

• High school diploma or equivalent; additional certifications in finance or related fields are a plus.
• Proven experience in member service or sales role, preferable within the banking or credit union industry.
• Excellent interpersonal and communication skills, with the ability to explain financial concepts in a clear and understandable manner. Bilingual communication skills are highly preferred.
• Exceptional problem-solving skills and the ability to handle member concerns and complaints with professionalism and empathy.
• Ability to effectively interact with members and potential members in a professional manner with a demonstrated ability to achieve individual goals. 
• Strong attention to detail and accuracy in handling financial transactions and maintaining member records.
• Ability to work effectively both independently and as a part of a team in a fast-paced, dynamic environment.
• Proficiency in using email and Microsoft Office tools.
• Flexibility to work weekends and/or extended hours as needed.
• Demonstrated commitment to providing outstanding member service and building long-term relationships with members.
• Demonstrated ability to balance as evidenced by excellent balancing record
• Previous experience balancing ITM/ATM and vault preferred

If you are considered for an offer of employment at TVFCU, you must successfully complete a pre-employment screen that includes:

• Verification of education, employment and other pertinent data included on your employment application, and eligibility to work in the United States
• Criminal background check and drug screening
• Pre-employment credit check required

Pre-employment screening helps TVFCU provide a safe environment for our members and employees, minimize risk, and ensure federal compliance.