Regional Operations, Manager (STAT) (Administrative)
At STAT Courier, we believe there is a better way to deliver what's important to you. As a proud women-owned business, our mission is simple, to improve lives, enhance quality of living, and affect positive change by connecting resources, people, and communities. We foster a strong culture of teamwork and collaboration, where every voice is valued, and employees are empowered to make a meaningful impact. Join us in building something better-together.
What will your job look like?
The Regional Manager, Operations works in collaboration with STAT Courier corporate operations and support departments to ensure thorough oversight and compliance of all assigned area contracts and requirements. The Regional Manager, Operations will be responsible for daily logistics, implementing process improvements, and leading operational teams to achieve key performance targets.
Location: This position will be onsite daily in our Norcross location (3125 Gateway Drive #H Norcross, GA 30071)
What you'll do:
Oversee the operations for assigned STAT Courier Warehouses including the receipt, storage, and distribution of materials
Lead and manage a team of drivers and warehouse staff, providing guidance and support
Meet, coach and mentor direct reports at least once monthly; this can include providing or seeking feedback, setting expectations, updates and development opportunities
Interview, hire, and manage drivers and warehouse supervisors in multiple regions
Manage and maintain fleet levels including, but not limited to, talent acquisition, training, compliance, coverage, and documentation
Provide ongoing, day-to-day service support to client personnel
Draft, prepare and maintain assigned RFP's; manage assigned awarded contracts
Implement new business operations
Define, implement and maintain contract goals and business outcomes, ensuring compliance and attainment
Act as a main point of contact for Clients, when issues related to their program arise
Educate Clients on STAT Courier procedures and services
Positively represent STAT Courier at in-services events and trade shows, acting as subject matter expert
Act as a liaison between STAT Courier and external stakeholders to educate on STAT Courier services and ensure customer satisfaction
Address and resolve all inquiries, including escalated emergent requests, in a timely and professional manner to the satisfaction of all stakeholders
Generate reports on warehouse activities and performance
Provide executive updates/reports to the Director, as required
Present annual plan reviews and work in a consultative manner with key Clients
Provide requested data/information to internal stakeholders who are assisting in the continuous monitoring and coordination of quality management activities
Analyze data to identify areas for improvement
Uphold all STAT Courier Corporate values
Adhere to and follow all STAT Courier policies and procedures at all times
Ensure compliance with all relevant laws and regulatory regulations
Drive a route when necessary
Travel throughout assigned region
What you'll need:
Experience, Education & Certifications:
High School Diploma or G.E.D.
Bachelor's degree or equivalent work experience
Minimum of 2 years' experience in Warehousing operations management, preferably in a regional capacity
5+ years of experience in a role with budgetary responsibilities
5+ years of previous leadership or supervisory experience or related experience
Valid US Driver's License
Must have the ability to routinely lift 50+ pounds
Skills:
Thorough knowledge of the courier industry and ability to use proper terminology
Knowledge of cost analysis and budgets
Experience in developing, promoting and building key relationships with all key stakeholders
Ability to maintain high level of confidentiality
Detail oriented and ethical
Exemplary interpersonal and communication skills
Moderate to advanced computer skills
Strong organization skills and ability to identify, prioritize and respond to multiple deadlines
Works independently and demonstrates effective problem-solving skills
Demonstrate leadership skills, including but not limited to delegating, planning and coaching
Ability to handle questions and resolve issues in a constructive manner
Adaptability to learn new systems
Even better if you have...
Prior courier or transportation experience is a plus
Understanding of Lean Principals is a plus
Prior project or contract management experience preferred
What's in it for you:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
MTM Perks Discount Program
Leadership Mentoring Opportunities
Salary Min: $85,000
Salary Max: $95,000
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: STAT Courier is an equal opportunity employer. STAT Courier considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact STAT Courier's People & Culture.
