Mirabel Hotel & Restaurant Group
Guest Service Agents (Administrative)
Key Areas of Accountability:
Greet, register, and assign rooms to guests. Issue room keys and familiarize guests with the services the hotel has to offer.Answer and handle all incoming telephone calls efficiently and accurately according to standards.Make and confirm reservations according to LAuberge Carmel standards and utilize room merchandising techniques.Act as key communication link. Responsible for clear and effective communications between co-workers, management, and other departments.Act as a Bell Staff in greeting guests and assisting guests in the Bell Staffs absence or if they are otherwise occupied.Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.Make restaurant, transportation, or entertainment reservations, and arrange for other guest requests.Post charges such as room, massage, or telephone, to guest folios.Collect payment and make change for guests.Perform a daily bucket check ensuring all in-house guest information is up to date and accurate.Follow security and safety standards at all times.Keep familiar with current codes for Market Segments and Sources, current rates, packages, and promotions.Responsible for following key control procedures according to set standards.Perform a daily cashiering audit and balance shift cashiering transactions.Promote and maintain good working relationships with your Mirabel group counterparts.