Program Director - Workforce Development (Project Management)

LifeWorks of Austin, TX is looking for a Program Director to join our Workforce Development team! The Program Director provides leadership and oversight for all aspects of the assigned program(s), including the development, delivery, management, evaluation, and reporting of services and programming related to the program(s) covered. The Program Director ensures the program(s) meets all applicable standards and works collaboratively with staff, clients, and external stakeholders to identify new program strategies and community partnerships.

ADDITIONAL SUMMARY Workforce Development:

The Program Director oversees and manages the Workforce Development (WFD) program, including the implementation and maintenance of high-fidelity standards to the Individual Placement and Support (IPS) evidence-based model and secures as well as strengthens community and employer-based partnerships to further support clients.

This full time, exempt position earns a competitive rate ranging from $79,135.41-$86,477.87 depending upon experience. Benefits are also included, which consist of 24 PTO days per year (accrued); 15 paid holidays per year; a free employee medical plan with $100 per month HSA contribution (plus other affordable employee or family medical, dental, and vision options!); a retirement savings plan with 50% match on the first 6% of contributions, and much more!

RESPONSIBILITIES

• Leads the operations and strategies for the assigned program(s) with a focus on implementing a healing-centered and data-informed service delivery environment. Responsible for the design, development, and implementation of the assigned program(s) and associated initiatives.
• Manages highly complex and nuanced contracts with diverse stakeholders and contract compliance requirements.
• Responsible for the compilation, analysis, and reporting of program outcomes to program funders and other stakeholders. Ensures that funder reports and other deliverables are completed and submitted accurately within the designated timeframes to meet contractual regulations and deadlines.
• Oversees program use of and compliance with evidence-based models and/or program curricula to ensure high-quality service delivery.
• Continuously identifies and implements emerging and established best practices in partnership with the Research & Evaluation team to ensure continual quality improvement and high impact outcomes.
• Regularly utilizes agency and/or funder database(s) to manage, analyze, interpret, and assess program performance; uses data to make decisions and course correct as necessary.
• Manages the assigned program budget(s), approves program expense reports, and makes budgeting recommendations for each program.
• Enforces and complies with all requirements outlined by funding sources, licensure and accrediting bodies, the program, and the agency, including requirements pertaining to data, paperwork, training, processes, and procedures, among other things.
• Responsible for the hiring, orientation, training, supervision, evaluation, and dismissal of direct reports in accordance with Agency policies and procedures.
• Holds staff accountable for meeting individual and program performance objectives, such as data quality and contract compliance requirements, by coaching, planning, monitoring, and appraising job results.
• Responsible for developing and maintaining program training materials. Delivers training to staff on an ongoing and as-needed basis to ensure excellence in service delivery.
• Provides guidance and support to direct reports managing complex crisis situations involving high-acuity clients with histories of chronic trauma and neglect, homelessness, and/or systems involvement, as applicable.
• Serves as the program's primary point of contact for contract officers, program evaluators, and subcontractors; coordinates client files and other materials for funders, monitoring visits, and internal and/or external audits
• Represents the program at leadership meetings and communicates agency and leadership decisions to their team.
• Ensures the integration of program services with other agency services to support clients in a holistic manner.
• Participates in community committees, working groups, and initiatives, and provides community trainings, presentations, and outreach activities, as appropriate.
• Functions as the program liaison between the Agency, funding sources, universities, governmental organizations, and community stakeholders.
• Prepares for and actively participates in supervision meetings and all other required meetings or trainings.

ADDITITIONAL RESPONSIBILITIES FOR WORKFORCE DEVELOPMENT:

• Seeks and cultivates partnerships with community agencies based on program trends and barriers clients are experiencing.
• Strengthens existing employer partnerships and cultivates new partnerships with both employers and apprenticeship programs in the community.
• Supports program leadership in conducting field observations and mentoring WFD staff as well as case conferencing on an ongoing basis.
• Facilitates the Steering Committee meeting as required by IPS.

QUALIFICATIONS

• Requires bachelor's degree in social work or a related field and minimum (7) years' related experience; or
• Equivalent combination of education and experience.
• Preferred minimum (2) years of management experience including supervising and leading teams.
• Training in trauma-informed practice/ trauma-informed care preferred.
• Experience with databases; proficient level experience with Microsoft Office including, Word, Excel, and Outlook.

ABOUT LIFEWORKS
With more than 50 years of experience working with youth experiencing homelessness, youth aging out of foster care, young adults, and young parents, LifeWorks is committed to solving youth homelessness through housing, mental health, education, and workforce services. Our vision is a Central Texas where every young person has a place to call home, a sense of belonging, and the support to pursue a life they love.

We provide a full range of support services for vulnerable youth, ensuring that every young person has access to a safe home, the chance to heal, and opportunities to learn and work. Through innovative problem-solving, shared accountability, and evidence-based solutions, we are relentless in achieving real, sustainable, and measurable results for the clients we serve.

See job description