Front of the House Supervisor / Lead Server (Food Services)
East Coast Golf Management, Inc. (ECG), is hiring a full-time Front of the House Supervisor / Lead Server at Sea Trail Golf Resort in Sunset Beach, NC!
We offer membership of our travel club as a benefit to every employee after their first few months. This includes:
- Access to deeply discounted stays at our sister hotels and resorts
- Access to discounted stays at partner resorts and hotels
- Discounts on other travel-related expenses like airfare, car rental and more.
Employees of ECG also enjoy the benefits of:
- Complimentary employee meal during your shift (certain restrictions may apply).
- 20% discount on F&B excluding alcohol, tobacco, and food specials.
- Cost +10% off all Golf Shop merchandise excluding sale items.
-
Complimentary Golf
- Booking window after 2pm the day before requested tee time
- Must be approved by the Head Golf Professional
- Up to three complimentary guests
Full time employees can also look forward to a more comprehensive benefit plan including medical, dental, vision, company paid life insurance, 401(k), and more! ECG is an EOE!
POSITION SUMMARY
We are seeking a highly organized and detail-oriented individual to join our team as a FOH Supervisor / Lead Server. This role will be responsible for overseeing all aspects of the servers on the floor, ensuring that they run smoothly and efficiently and closing time runs smoothly. They will work closely with the servers and the management team to ensure that their needs are met and that guests have exceptional experience.
ESSENTIAL FUNCTIONS
- Work with fellow servers ensuring tickets are added in the system correctly
- Train new servers and adhere to company standards
- Ensuring that all guests are served in a timely and efficient manner
- Communicate with the kitchen, checking on ticket times
- Ensure deposits are balanced at the end the servers shift
- Assist with any guest concerns or issues that may arise during a shift
- Maintain a clean and organized server area
- Ensure the food and beverage outlet (Sunset Prime, 55 Bistro, Sunset Tiki) is closed down properly and locked up at night.
The FOH Supervisor / Lead Server must have strong leadership skills and the ability to effectively lead a team. They should also have excellent customer service skills, as they will be interacting with guests throughout the evening.
OTHER FUNCTIONS
The FOH Supervisor / Lead Server may also perform other duties as required by management.
POSITION QUALIFICATIONS/REQUIREMENTS
Education/Credentials
- Knowledge of applicable local alcohol laws
- TIPS Certification or ability to obtain Certification within first 30 days
- Comparable alcohol education course may be substituted
- ServSafe certification is a plus
- Degree in hospitality management or a related field is a plus
Experience
This position requires at least one year of experience in a lead role.
Experience using a POS system is required.
Experience with Lightspeed POS or similar point-of-sale systems is a plus.
Experience in resort or golf course settings is a plus.
ECGM's Core Competencies
Accountability: Ability to accept responsibility and account for his/her actions.
Adaptability: Ability to adapt to change in the workplace.
Customer-Oriented: Ability to take care of the customers' needs while following company procedures.
Enthusiastic: Ability to bring energy to the performance of a task.
Ethical: Ability to demonstrate conduct conforming to a set of values and accepted standards.
Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.
Interpersonal: Ability to get along well with a variety of personalities and individuals.
Responsible: Ability to be held accountable or answerable for one's conduct.
Safety Awareness: Ability to identify and correct conditions that affect employee safety.
Tolerance: Ability to work successfully with a variety of people without making judgments.
Knowledge & Skills
Active listening: Ability to actively attend to, convey, and understand the comments and questions of others.
Autonomy: Ability to work independently with minimal supervision.
Energy: Ability to work at a sustained pace and produce quality work.
Friendliness: Ability to exhibit a cheerful demeanor toward others.
Judgment: The ability to formulate a sound decision using the available information.
Oral Communication: Ability to communicate effectively with others using the spoken word.
Organization: Possessing the trait of being organized or following a systematic method of performing a task.
Problem-Solving: Ability to find a solution for or to deal proactively with work-related problems.
Reliability: The trait of being dependable and trustworthy.
Other Requirements
Must be able to multitask and prioritize in a fast-paced environment.
PHYSICAL REQUIREMENTS
N (Not Applicable)
Activity is not applicable to this occupation.
O (Occasionally)
Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently)
Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly)
Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Physical Demands
Lift/Carry
Stand
C
Walk
C
Sit
O
Handling / Fingering
F
Reach Outward
O
Reach Above Shoulder
O
Climb
O
Crawl
N
Squat or Kneel
O
Bend
O
10 lbs. or less
F
11-20 lbs.
F
21-50 lbs.
O
51-100 lbs
O
Over 100 lbs
N
Push/Pull
12 lbs or less
O
13-25 lbs
O
26-40 lbs
O
41-100 lbs
O
WORK ENVIRONMENT
The position requires standing for extended periods. The position works in all properties owned by Sea Trail Golf Resort. Job duties may require daily travel between locations on the property. During busy shifts, they are under pressure to serve customers quickly and efficiently. Hours may include late evenings, weekends, and holidays.
