Customer Service Representative (Administrative)

Summary
Customer Service Representatives perform a variety of clerical functions and work activities involving direct public contact either through the mail, email, on the telephone, online, or in-person. They provide information on the full range of countywide transit services; address customer concerns and commendations; sell monthly transit passes and tickets; balance cash; prepare bank deposits; and record revenue.
Essential Functions
Provide superior customer service throughout all interactions: in-person, over the phone, through email, online, and in-writing. Receive, record, and track monetary transactions and prepare bank deposits. Assist customers with trip planning, providing information relating to both fixed and paratransit routes and schedules. Schedule paratransit service trips. Maintain up-to-date transit system information including changes to schedules, routes, rider alerts and other pertinent rider information. Receive and document service information such as phone calls, sales, online inquiries, and other information as required. Organize and maintain files and records according to established SARTA procedures. Fill schedule racks at transit centers. Stock and keep track of the schedule inventory.
Competencies
Core: Participates in the organizations culture & values. Leadership: Participates in teams, discerns appropriate team members, summarizes & communicates alternative opinions considerably. Job Family: Comprehends the general departmental knowledge. Functional: Manipulates knowledge to complete assigned tasks.
Supervisory Responsibility
This position oversees no direct reports.
Work Environment
This position will operate at all SARTA locations including:
Gateway Headquarters in Canton, OHCornerstone Transit Center in Canton, OHPhyllis Beyers Regional Transit Center in Alliance, OHBelden Village Transit Center in Canton, OHMassillon Transit Center in Massillon, OH

Job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Expected Hours of Work
As scheduled, typically scheduled five 8-hour shifts between 7am-8pm, Monday-Saturday. This position may involve substitution of position/location based on company needs.
Travel
Little to no overnight travel is expected for this position.
Required Education and Experience
Maintain a valid drivers license from the state of residence with a good driving record. Must possess a high school diploma or GED.
Equal Employment Opportunity Non-Discrimination Statement
SARTA is committed to ensuring the values of equity, diversity, and productivity in the workplace. SARTA does not discriminate based on race, sex, national origin, religion, creed, disability, or age nor will it tolerate retaliation as protected by Title VII of the Civil Rights Act of 1964. SARTA maintains an Equal Employment Opportunity plan as a guide to maintain a diverse workforce reflective of the community we serve.
Other Duties
Must pass a pre-employment drug and alcohol test. Must be able to comply with SARTAs Nicotine-free work environment. Must pass a pre-employment physical examination to be certified for the position and maintain a physical condition that, either with or without accommodation, allows completion of all essential duties. Must be able to comply with SARTAs Drug and Alcohol Policy and function in a drug-free and alcohol-free work environment. Must submit documentation supporting United States citizenship or an alien lawfully authorized to work in the United States in accordance with SARTAs obligation under the Immigration Reform and Control Act of 1986. Must pass a criminal background investigation.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.