Customer Service Administrator (CRL) (Administrative)
The Customer Service Administrator works directly with customers. This person is responsible for
Providing product and service information and processing orders. This role requires a strong focus on driving sales, strengthening customer relationships, and supporting efforts in positioning the branch as a direct and trusted contact for the location. Serve as an ambassador between the customer and the company.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING:
- Listen attentively to customer needs and concerns; demonstrate empathy
- Maintain broad knowledge of clients, products, and services
- Accurately process over-the-counter, phoned, faxed, and e-mailed orders
- Document customer interactions and transactions
- Data entry, daily cash balancing, and sales audits
- Will manage the general business operation in this facility and work cross-functionally with the warehouse organization.
- This role works independently and uses discretion concerning order fulfillment.
QUALIFICATIONS:
To perform the job successfully, this person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Being reliable as a role carries responsibility as the keyholder.
- Previous customer service experience preferred, but not required
- CRL product knowledge preferred, but not required
- Ability to work in a fast-paced, team environment, stay current with all inquiries and tasks
- Must be able to communicate effectively and conduct yourself professionally, with excellent written and verbal communications
- Able to read and perform simple mathematical calculations
- Good computer skills
- Lifting and packaging of products of complete orders.
EDUCATION AND/OR EXPERIENCE:
- 2-5 years of experience in glazing and architectural aluminum industry
- Strong in the use of Microsoft Office products
- Business Acumen
Bilingual in Spanish preferred
Shipping & Receiving