Anthology Inc
Customer Success Manager - Blackboard (Finance)
Remote - United States
The Opportunity:
Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that's simple and intelligent, inspiring student success and institutional growth.
The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.
For more information about Anthology and our career opportunities, please visitwww.anthology.com.
The Customer Success Manager (CSM) ensures that customers see valuethroughouttheir entire Anthology journey. With a focus on success and retention, the CSMengages with customers to understand their goals and to create and execute plans that achieve partnership objectives, meeting the business needs of customers and Anthology.
The CSM works collaboratively with other Anthology teams to ensure customers receiveappropriate support, resources, and services, andassistsaccount team members inidentifyingexpansion (sales and services) opportunities. In addition, this CSM role works primarily with personas using Blackboard and leverages their expertise to conduct meaningful customer engagements, drive 1:Many initiatives, and create adoption campaigns to assist customers with the transition to Ultra.
The ideal candidate for this role embraces acustomer-firstmindset, excels at buildingrelationshipsand creating raving fans, can confidently solve adoption challenges, and is adept at driving activities that deliver exceptional value to customersin all phases of the lifecycle.
Primary responsibilities will include:
The Candidate:
Required skills/qualifications:
Preferred skills/qualifications:
Pay range is $76,000 - $90,000/year depending upon experience. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.
Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.