Field Quality Assurance Manager - Dallas, TX (Finance)
Job ID: 503732
Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer's signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and MoistureShield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; PebbleTec® pool finishes; plus popular brands of landscape and gardening materials.
Job Summary
Reporting to the Director of Quality Assurance, your responsibilities include providing training and ongoing support to Pebble Technology, Inc.'s (PTI) Licensed Installers and Certified Builders. Additionally, you will be responsible for warranty evaluations and possibly some repair work. Evaluations, training and inspections will occur on worksites and require a substantial portion of the job to be conducted in the field.
Job Responsibilities
- Ensure a high level of quality and compliance on PTI finish installations by providing support and ongoing training to PTI's installer base
- Communicate and visit with pool builders/applicators regarding product installation quality and address customer concerns
- Travel to multiple installers and builders within specific regions on scheduled visits and/or to address urgent issues
- Visit homeowners to inspect and resolve escalated customer situations related to Pebble Tec finishes
- Maintain regular verbal and written communication with Warranty Administrator, Customer Service Manager and Director
- Communicate with PTI Sales Managers to ensure that we are providing a seamless customer service experience
- Document and update all customer interactions with PTI's customer service software, forms and reports
- Work with R&D in developing new products, providing feedback on product performance and development of care and maintenance protocols
- Act in a professional manner at all times, representing the high standard of quality and customer satisfaction expected of all PTI employees
Job Requirements
- Good interpersonal skills - able to work well and interact with people at all organization levels
- Organizational ability - able to plan, prioritize, organize and monitor activities and projects
- Construction/manual labor experience is a plus
- Proficient with computers
- Strong water chemistry background is a plus
- Bilingual (English/Spanish) strongly recommended
- Travel up to 75% in within region (day and overnight)
- Lift up to 50 pounds
- Ability to bend, stretch, stoop, reach (including overhead)
- Swimming capability
- Visual ability sufficient to operate equipment and observe and assess safe or unsafe conditions of roadways or surfaces
- Hearing ability sufficient to understand conversations in noisy conditions both in person and telephone
- Comfortable working with chemicals
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link .
