Career Coach - Refugee Career Pathways (RCP) - Part Time Role (Finance)

Career Coach Job Compensation:

• PART TIME $22.50 Per Hour (Please note this role is part time working 20 hours per week and does not qualify for benefits).

Career Coach Job Responsibilities:

Work with other RCP staff to coordinate outreach and recruitment.

Track, maintain, and consolidate program data.

Gather and verify requisite participant data and documentation timely to determine RCP program eligibility; assess strengths, needs, and experience; and identify, as appropriate, meaningful opportunities to access supplemental services through partner programming.

Gather and verify requisite participant-level and program-wide data needed to complete reporting for U.S. Office of Refugee Resettlement as well as UMOS.

Conduct participant interviews and assessments to identify appropriate career pathway; determine how best to address participation/employment barriers through case management, career counseling, and appropriate program activities; and refer to internal and external resources that will aid in advancing the individual and/or family toward self-sufficiency.

Based on assessment results, jointly develop Career Development Plans with applicants/participants; identify goals toward education/employment; and assign the steps/activities to achieve those goals.

Establish, maintain, and document all participant contact, which should occur at least monthly, as relates to training and/or job retention activity; strengths, barriers, and progress; and viable education, training, and/or employment opportunities.

Respond timely to program/case monitoring reports to ensure compliance with RCP policies, procedures, and contractual obligations, and maintain a satisfactory level of compliance.

Develop and maintain relationships with other UMOS programs, educational institutions, and partner agencies to coordinate participant access to, and participation in, services, education, training, and other workforce development programs.

Interact appropriately and diplomatically with participants, responding to calls, emails, and other communications timely, immediately addressing needs, and motivating them throughout their participation in programming.

Establish, maintain, and update a case file for each participant enrolled in RCP.

Prepare for supervisory approval eligible participant-related payment requests.

Establish program-related subscriptions (e.g., Career.io) for participants, as appropriate.

Facilitate individual and group sessions in motivation, employment techniques, education, vocational counseling, and other topics, as may be needed.

Attend meetings, conferences, trainings, and workshops relevant to the implementation of RCP, and perform special projects and other related duties, as assigned.

Career Coach Job Qualifications:

Minimum of two years of post-secondary education. Bachelor degree preferred.

Minimum of two years of work experience in one or a combination of the following: case management, human/social services-related customer service, counseling, or workforce development. [Note: Additional years of post-secondary education in a relevant field can be substituted for one year of experience.]

Must be fluent in English and have mastery of at least one language prevalent among metro Milwaukee's refugee population, such as Burmese, Rohingya, Dari, Farsi, Hindi, Somali, etc. Candidates with a command of English and more than one refugee-relevant language preferred.

Experience as a refugee, preferred, but not mandatory, to ensure the employee understands the challenges being faced by those eligible to participate in RCP.

Must possess strong written and oral communication skills; the self-motivation as well as time management and planning skills to achieve individual and program-wide performance goals; and other organizational skills to ensure compliance with federal, program, and agency policies, procedures, and other guidelines.

Ability to work in a demanding, fast-paced environment and respond timely to participant needs with respect and diplomacy.

Demonstrated working knowledge of, and experience in using, computer programs and applications, such as Microsoft Office Suite (e.g., Office 365), including Word, Excel, Outlook, etc.; experience with database systems; ability to enter data quickly with a high level of accuracy into electronic data systems with required timeframes.

Must have a car, valid driver license, and adequate automobile insurance; must be able to travel for grant-related trainings and workshops as well as participant home visits and visits to sites of educational/training institutions, employers, and other partners.

Work Environment, Physical, and Sensory Demands:

The demands described herein are representative of those that must be met by an employee to perform the job functions successfully. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential job functions.

Physical Demands:

Employee is frequently required to stand, walk, sit, bend.

Occasionally required to lift and/or move up to 20 pounds.

Frequently required to drive.

Frequently exposed to moderate temperature generally encountered in a controlled temperature environment and outside settings.

Noise level in this work is usually quiet to moderate.

Tools & Equipment Used:

iPads, iPhones, laptop computers, projectors, copy/scanner machine(s), fax machine.

Various computer software and mobile apps.

First aid equipment.

Fire extinguisher.

Usage varies by position.

UMOS is an equal opportunity Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.