Digital Experience Product Manager (Finance)

Standard Textile has been inspiring care, comfort, and change in our communities since 1940. While our business is creating innovative textiles, it's our purpose that guides the solutions we offer and drives how we treat our customers, our associates, and the impact we make in our communities. We hold ourselves to a higher standard. A higher standard for why we exist, for how we create, and for what's next.

The Digital Experience Product Manager is responsible for driving the strategic planning, design, and execution of digital transformation initiatives within the organization, with a focus on enhancing B2B e-commerce capabilities. This role will eventually be responsible for managing a digital product team and UX/UI designer to deliver functional requirements, execution, and performance for core digital commerce features, as well as leveraging digital tools and technologies to improve business processes, customer experiences, and operational efficiencies. The DX Product Manager collaborates with cross-functional teams to develop innovative solutions, integrate digital systems, and ensure alignment with the company's strategic goals, especially in the e-commerce domain.

Key Responsibilities Include:

• Identify opportunities for leveraging digital technologies to drive innovation, enhance e-c ommerce capabilities, and gain a competitive advantage.

• Conduct end-to-end journey mapping to understand customer sticking points and identify strategies to overcome them.

• Support the development and management of a c ustomer e xperience roadmap related to digital products and e-c ommerce strategies, ensuring alignment with user experience, return on investment, and key business outcomes.

• Define and facilitate alignment on KPIs, monitor product performance metrics, and guide teams in advanced data analysis to inform strategic product decisions.

• Design and architect digital solutions that enhance business processes, improve customer experiences, and streamline online transactions.

• Evaluate and select appropriate digital tools, platforms, and technologies to meet organizational needs and market demands.

• Own testing of new web applications and experiences ensuring alignment with customer and technical requirements.

• Collaborate with IT leads to lead / manage the integration of digital systems with existing enterprise applications (e.g., ERP, CRM, PIM, e-commerce platforms), ensuring seamless data flow and interoperability across all digital platforms.

• Develop and manage a digital product team, fostering a high-performing team environment and promoting knowledge sharing between technical and business teams.

• Utilize a gile and /or h ybrid a gile methodologies to manage conflicting priorities and ensure proper project sequencing.

• Analyze and optimize e-commerce processes through the implementation of digital tools and automation, streamlining workflows to increase efficiency, reduce costs, and improve service delivery.

• Collaborate with departments such as IT , Finance and Marketing to drive digital initiatives, facilitating communication and alignment to ensure cohesive execution of digital projects.

• Monitor the performance and impact of digital transformation and e-c ommerce initiatives, ensuring system availability, responsiveness, user engagement, and conversion.

• Design digital solutions that enhance the customer journey, personalization, and engagement, utilizing customer feedback to inform digital transformation strategies and initiatives.

• Manage relationships with digital tools and technology vendors , overseeing implementations, and ensuring vendor deliverables align with project goals.

• Adapt processes and scale the digital and e-c ommerce infrastructure to meet evolving business needs, integrating new technologies and methodologies to enhance data management, customer experiences, and online sales.

• Stay abreast of emerging digital trends, technologies, and best practices.

Qualifications Include:

• Bachelor's degree in Business Administration , Marketing, Computer Science, or a related field.
• 5+ years of experience in digital product management, e-commerce, or related fields, with a proven track record of leading digital transformation initiatives (B2B experience preferred).
• Strong understanding of e-commerce platforms, digital tools, and technologies (e.g., ERP, CRM, PIM, CMS, and analytics tools).
• Experience implementing a Commerce Platform and building a next-generation B2B commerce experience preferred.
• Proficiency in Agile and/or Hybrid Agile methodologies, with experience managing digital product backlogs and iterative project execution.
• Familiarity with UX/UI principles and ability to collaborate with designers to create customer-centric solutions.
• Proven ability to analyze complex business problems and propose innovative digital solutions.
• Experience defining and monitoring KPIs for digital products, using advanced data analytics to inform decision-making.
• Expertise in journey mapping and identifying customer pain points to enhance user experience.
• Experience building and leading cross-functional teams, including technical and business stakeholders.
• Strong interpersonal skills to facilitate collaboration between IT, Marketing, Finance, and other departments.
• Ability to manage relationships with technology vendors and oversee contract deliverables.
• Demonstrated success in optimizing e-commerce and digital processes to improve efficiency, reduce costs, and enhance service delivery.
• Knowledge of automation tools and their application in streamlining workflows.
• Excellent verbal and written communication skills, with the ability to articulate complex concepts to both technical and non-technical audiences.
• Skilled in creating and presenting roadmaps, business cases, and performance reports.
• Ability to adapt digital strategies and solutions to meet evolving business needs and market trends.
• Awareness of emerging digital technologies, tools, and best practices in e-commerce and digital transformation.

PM21

Proudly, Standard Textile has earned a title of US Best Managed Company for the fourth year running, an honor awarded by Deloitte Private and The Wall Street Journal, celebrating the exceptional achievements of American private companies and their management teams.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join us!