Vitalant
Supervisor, Customer Care (Finance)
Vitalant is where donors and patients merge with talent and innovation to save and improve lives. We are the nation's largest independent, nonprofit blood services provider exclusively focused on providing lifesaving blood and comprehensive transfusion medicine services for about 900 hospitals and their patients across the U.S. We seek team members who want to make a difference in people's lives while furthering their careers. At Vitalant you can expect competitive compensation, paid time off and other benefits. Take your first step to joining our dedicated team by applying today.
As a National Customer Care Supervisor, you will be supporting Vitalant's life saving mission by managing and resolving donor escalations on a national level, in a fast-paced environment; while overseeing and coordinating daily Customer Care team activities for the achievement of assigned daily, weekly, and monthly goals. This position will oversee a Customer Service team that will support customer escalations, donor experience, recruitment, and national marketing team at an enterprise level.
Full Time - Work from Home Opportunity
Schedule: Monday-Friday, Sunday-Thursday or Tuesday- Saturday, variable hours.
To help you stay energized, engaged, and inspired, we offer a full range of benefits for you and your dependents
They include:
Requirements
Qualifications:
Summary
About Us
Vitalant is one of the nation's largest nonprofit blood and biotherapies healthcare organizations, providing hospitals and patients across the U.S. a safe blood supply, specialized laboratory services, transfusion medicine expertise and world-renowned research. We have a network of 115 donation centers across the U.S. and host approximately 60,000 bl ood drives annually. Vitalant provides blood and special services to patients in more than 900 hospitals across the U.S. where millions of people depend on blood donations from our generous donors.
Vitalant is committed to fostering a diverse and inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. Through our DEI strategic plan, we create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.
EEO/Minorities/Females/Disabled/Veterans
Our organization is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to Careers@vitalant.org to let us know the nature of your request.
For more EEO information about applicant rights click here