Employer Service Representative (Administrative)
Proteus, Inc. is proud to offer our eligible employees a comprehensive benefits program:
12 paid holidays, self-care and bereavement leave, health insurance, dental insurance, vision insurance, employer-paid basic life insurance and AD&D, Voluntary Insurance, a 403(b) retirement plan, flexible spending account options, an employee assistance program (EAP), and a generous paid tuition assistance program.
Additionally, Proteus, Inc. is proud to be a Public Service Loan Forgiveness-certified employer.
If you are looking for a job that encourages work-life balance, Proteus has just the job for you! Visit our website to review a full list of open positions across our organization.
SUMMARY: In a support role, provides services in the areas of outreach, recruitment, assessment, counseling, and preparation of Individual Employment Plans (IEP), follow-up services, and implements and manages a particular project.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Provides outreach, recruitment, and establishes linkages with community agencies to build awareness of Proteus programs.
Completes customers' intake applications for services, determines eligibility, and administers tests accordingly.
Enters customers' information, such as eligibility, testing, assessment, and case notes into appropriate data entry systems.
Assists in the preparation and completion of the Individual Employment Plans (IEP).
Provides participant counseling and post placement follow-ups.
Maintains contact with education/training site personnel to ensure accurate and prompt paperwork.
Works closely with job development staff and other professionals to ensure customer program success.
Coordinates training reimbursement activity with training and employment staff.
Completes records, forms and reports required for fiscal and reporting or planning purposes.
Maintains communication with office/division staff to ensure staff is fully informed of project/component requirements and opportunities and coordinates project or component with other programs.
Other duties may be assigned.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: High school graduate or equivalent and certificate of completion from a college or technical school; or six months of directly related experience and/or training; or equivalent combination of education and experience.
COMPUTER SKILLS: Moderate computer skills required for data entry, Word, Excel, and other software programs, as required for the position.
LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS: Access to transportation, California driver's license, and minimum auto insurance as required by law. Must maintain good driving record.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 10 pounds.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
AT-WILL STATEMENT: Employment at Proteus is employment at will. This means that an employee is free to leave his or her employment at any time, with or without cause or notice, and the Company retains the same right to terminate the employee at any time, with or without cause or notice. Please understand that continued employment cannot be guaranteed for any employee.
This policy of at-will employment may be changed only by a written employment agreement signed by the Chief Executive Officer that expressly changes the policy of at-will employment. Unless the employee's employment is covered by a written employment agreement that specifically provides otherwise, this policy of at-will employment is the sole and entire agreement between the employee and the Company as to the duration of employment and the circumstances under which employment may be terminated.
With the exception of employment at-will, terms and conditions of employment with the Company may be modified at the sole discretion of the Company, with or without cause or notice at any time. No implied contract concerning any employment-related decision or term or condition of employment can be established by any other statement, conduct, policy, or practice. Examples of the types of terms and conditions of employment that are within the sole discretion of the Company include, but are not limited to, the following: promotion; demotion; transfers; hiring decisions; compensation; benefits; qualifications; discipline; layoff or recall; rules; hours and schedules; work assignments; job duties and responsibilities; production standards; subcontracting; reduction, cessation, or expansion of operations; sale, relocation, merger, or consolidation of operations; determinations concerning the use of equipment, methods, or facilities; or any other terms and conditions that the Company may determine to be necessary for the safe, efficient, and economic operation of its business.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements, which may change from time to time based on business needs. When appropriate, reasonable accommodations that do not create an undue hardship to the Company may be made to enable individuals with disabilities to perform the essential functions of the job.
Apply online by visiting our website at www.proteusinc.org. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at 559-735-3670 or email at proteusapps@proteusinc.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Proteus is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you'd like more information on your EEO rights under law, please visit www.EEOC.gov.
