Spa Concierge (Administrative)

Position Summary:

Responsible for the reception area at The Spa and Salon.  Warm greeting to all members/guests, answering phone calls, assisting members/guests with questions regarding spa services, scheduling of spa services, checking the member /guest into the computer system (Club Essentials), assisting member/guest to locker room, charging for services performed and overall cleanliness throughout spa.

Essential Responsibilities:

• Must have enthusiasm and possess excellent customer skills.
• Provide at all times courteous guest service to all members/guests.
• Must be able to initiate and engage in conversations in a professional and friendly manner.
• Must be able to work in a fast-paced environment.
• Must be multi task oriented.
• Must be able to work well with others and as a team.
• Schedule appointments accurately.
• Must be able to handle the computer system and all point-of-sale handling procedures.
• Answer phones promptly and friendly.
• Must be able to work well under pressure.
• Maintain a clean and well-organized workstation.
• Assist in locker room as needed.
• Refrain from discussing company or personal business with guests or members.

Marginal Job Functions:

• Knowledge of all spa & salon services.
• Perform other tasks assigned by Spa Supervisor and the Director of Spa and Salon.
• Participate and attend in all training classes and staff meetings.

Knowledge and Skill Requirements:

• Fast paced environment.
• Must be multi task oriented. 
• Must be detail oriented, friendly, outgoing and have excellent communication and computer skills.
• Must be able to tolerate a close-knit environment with constant co-work involvement.

Due to the cyclical nature of the hospitality industry, staff may be required to work varying schedules to reflect the business needs of the country club.  In addition, attendance at all scheduled training sessions and meetings is required.

Education and Work Experience Requirements:

• High School Diploma or equivalent preferred
• Current CPR certification preferred
• Minimum of 2 years minimum experience at a country club, hotel or spa setting.

Physical Requirements:

• Able to lift up to 50lbs.
• Able to stand for a long period of time (up to average 8-hour shifts)
• Frequent bending, pushing, pilling, and kneeling.
• Frequent walking
• Must be able to sit, stand, crouch, stoop and knell when assisting Members with their needs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision and depth perception.

Compensation:

• Salary is commensurate with experience.

This is a full-time position eligible for full benefit package such as: 

• • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Company Paid Life Insurance
  • Supplemental Life Insurance
  • Company Paid Short Term Disability Insurance
  • 401(k) Retirement Savings Plan with Company Match
  • Paid Time Off

This position description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This position description has excluded the marginal functions of the position that are incidental to the performance of essential job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

About St. Andrews Country Club Property Owners Association

St. Andrews Country Club Property Owners Association, a resident-only Platinum Club of America and a Distinguished Emerald Club of the World and ranked in the Top Ten of America's Healthiest Club's is also internationally recognized for magnificent estate residences, recently completed $17.5 million renovations as part of a three-phase Club Improvement Plan. The POA Association features superior amenities, two 18-hole championship golf courses, including an Arnold Palmer Signature Design®. The POA Association offers a comprehensive Golf Performance Center with indoor hitting bay and private practice area. Aaron Krickstein, formerly ranked #6 in the world, oversees a full tennis program, 15 clay tennis courts, including a European red clay court. The POA Association also features a full-service spa and fitness center and a 125,000 square foot completely remodeled Clubhouse with four unique restaurants. A brand-new Recreation & Aquatic Center features three pools, poolside dining, Splash Club and state-of-the-art playground equipment and air-conditioned game room. St. Andrews has played host to numerous PGA golf exhibitions led by touring pros and is the home course to LPGA Touring Professional and resident Morgan Pressel. For more information, please visit www.standrewscc.com or follow us on Facebook, Twitter, LinkedIn and Instagram.

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