CRM Specialist / Senior Analyst (Project Management)

Company

Federal Reserve Bank of Philadelphia

The Federal Reserve Bank of Philadelphia is one of the 12 regional Reserve Banks that, together with the Board of Governors in Washington, D.C., make up the Federal Reserve System. It helps formulate and implement monetary policy, supervises banks and bank and savings and loan holding companies, and provides financial services to depository institutions and the federal government. The Federal Reserve Bank of Philadelphia serves eastern and central Pennsylvania, southern New Jersey, and Delaware.

Job Summary:
A Specialist possesses and applies comprehensive knowledge of credit and risk management to the completion of complex assignments. Gathers, analyzes, and interprets complex data related to collateral administration, counter-party assessments, reserves administration and condition monitoring activities. Analyzes and processes complex instructions in connection with acquisitions and mergers of financial institutions. Prepares and presents accurate and comprehensive conclusions, recommendations, and related reports. Briefs and advises business unit and department management on the identified issues and actions that deviate from established guidelines. Supports the administration of credit and risk management policies and practices and overall System risk management practices. Reviews the work of less experienced analysts and provides training and leadership to promote professional development of staff. Routinely leads and participates on related System projects or standing committees and is accountable for district actions associated with core applications as well as the resolution of any related problems or issues.

What You Will Do:

• Applies knowledge and judgment by analyzing and interpreting complex data and reports to reach conclusions and recommendations regarding a depository institution's condition and/or eligibility for the Borrower-in-Custody program.
• Directs staff members to evaluate reports, review for conformance to applicable laws, regulations, policies, and guidelines.
• Develops analytical tools and makes recommendations for resolution or further action relating to DI use of Federal Reserve credit, access to payments system activity and collateral management.
• Applies process management skills to support operational improvements in the unit.
• Assists less experienced analysts with duties related to reserves and payment systems risk administration, discount window lending, and condition monitoring.
• Reviews the work and recommendations of other staff and coordinates the activities of less experienced analysts.
• Leads and participates on System initiatives to develop System policies and procedures relating to the Credit and Risk Management business line and associated operations.
• Prepares and presents in meetings and other forums with Bank and Federal Reserve System management.
• Tracks emerging issues, trends and developments pertinent to Credit and Risk Management functions.
• Fulfills job duties and responsibilities in conformance with sound safety practices.
• Demonstrates effective SRC Core Competency skills for grade and position.
• Performs other related duties as assigned.

What You Have:

Knowledge and Skills:

• Advanced knowledge of risk management principles, commercial and consumer lending, or fixed-income securities.
• Prepares correspondence and reports requiring detailed interpretations in response to inquiries from other regulatory agencies, banks, or the Board of Governors.
• May perform additional analytical work, as assigned.
• Strong written and oral communications skills required.
• Possesses strong analytical and problem-solving skills.
• Proficient in diagnostic and root-cause analysis and can identify direct and indirect causes of problems of unknown origin.
• Organizes data and information in an effective manner using desktop data tools (i.e. MS excel, MS access, tableau).
• Adept at process mapping.
• Demonstrates decision-making abilities.
• Demonstrates the ability to lead and participate effectively on a team; leads complex and diverse team efforts by virtue of both technical expertise and leadership/skills of influence; draws on experience to resolve complex issues; displays strong interpersonal skills in dealing with people at all levels of an organization.
• Serves as mentor and/or coach and provides constructive feedback to less experienced staff.
• Advanced PC skills, with a proficiency in standard word processing, spreadsheet and database software (i.e. MS Office, Tableau), with experience in creating meaningful visual presentations.

Education and Experience:

• Bachelor's degree: accounting, finance, or economics is required.
• An advanced degree is preferred.
• Professional certifications are a plus.
• Minimum eight years of experience in banking, finance-related field, banking supervision, or comparable experience is required.

Other Requirements: 

• Must possess a valid driver`s license.
• Working locations other than normal office environment (i, e depository institutions and other Reserve Bank locations), with up to 25% travel.
• Must be a U.S. Citizen, U.S. National, or hold a permanent resident/green card with intent to become a U.S. Citizen.

The salary grade for this position is 14/15. Final salary and offer will be determined by the applicant's background, experience, and skills, and internal equity and alignment with market data.

We offer a great benefits package that features:

• Medical (4 options), Prescription, Dental (3 options), and Vision Insurance with no waiting period
• 401k/Thrift Plan with generous employer match
• Employer-funded Pension Plan
• Paid Vacation/Sick Time & Holidays
• Monthly $100 Commuter Allowance
• Flexible Spending Accounts and Healthcare Spending Accounts
• Flexible Work Schedule available in most departments
• Life Insurance and Long Term Disability Insurance
• Tuition Reimbursement (undergraduate and graduate)
• Parental Leave
• Free onsite 24/7 Fitness Center including training classes, Peloton bikes and locker room / shower facilities
• Onsite Cafeteria & Coffee Shop
• Additional Convenience Benefits, Discounts and More…

Additional Information:

• The Federal Reserve Bank of Philadelphia takes your information privacy seriously. Federal Reserve Bank of Philadelphia staff will only email you from the “@phil.frb.org” domain or through the Workday system “rb@myworkday.com”.  If you are initially contacted by phone, feel free to request that the caller provide you with their email address to validate their identity.  If you have any questions about the validity of someone who contacts you regarding this position, please email the Talent Acquisition team at TalentAcquisition@phil.frb.org.
• The Federal Reserve Bank of Philadelphia believes that diversity, equity and inclusion among our employees is essential to our success as an organization, and we want to recruit, develop and retain the most accomplished people from a diverse candidate pool. To support a workplace culture of belonging, we offer nine employee resource groups (ERGs) and a 100 percent rating on the Human Rights Campaign (HRC) Corporate Equality Index. The Federal Reserve Bank of Philadelphia is proud to be an equal opportunity workplace.
• We have nine employee resource groups (ERGs) to support a diverse workforce. Abilities (supporting disabilities and allies), African Heritage, Asian-Pacific, Freedom (supporting LQBTQ+ and allies), Talent Forward (supporting career growth), Women United, Latin and Hispanic Heritage, Working Families and Veterans. ERGs are open to all employees.
• We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job responsibilities, and to receive other benefits and privileges of employment. If you need assistance or an accommodation due to a disability, please email us at TalentAcquisition@phil.frb.org.
• All Federal Reserve Bank of Philadelphia employees must comply with the Bank's ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the Recruiter for this posting, who can provide you contact information for our ethics officer if necessary. You should review the Bank's Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions.
• Background investigations and drug testing are required for all new hires as a condition of employment, after the job offer is made. Candidates for positions deemed as "safety sensitive" will also be screened for the presence of marijuana. Employment may not begin until the Bank accepts the results of the background investigation.
• Due to the nature of the information you will have access to, we require that you also complete a more in-depth enhanced background screening (Peraton moderate or high). 
• All employees will be subject to FBI fingerprint / criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.
• The above statements are intended to describe the general nature, level of work and the requirements of this position. They are not intended to be an exhaustive list of all responsibilities associated with this position or the personnel so classified. While this job description is intended to be an accurate reflection of this position, management reserves the right to revise this or any job description at its discretion at any time.
• This is NOT a 100% remote opportunity. You will be available to work on-site in at least a hybrid capacity.
• Learn more about the Philly Fed and its culture. Learn more about working for the Philly Fed.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Markets Family Group

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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