Director of Integrated Care Services (Project Management)

A successful Director of Integrated Care Services must be passionate about healthcare and want to make a difference in the lives of others while acting as a mission-driven catalyst to help Livingston Community Health deliver the best quality of care and excellent service to our patients and their families.

The Director of Integrated Care Services is responsible for the leadership, strategic planning, and operational management of ancillary and specialty services, including Pharmacy, Radiology, Optometry, and other integrated clinical support services. This role ensures the seamless integration of these services into the organizations patient care model, optimizing quality, efficiency, and patient outcomes.
The Director will collaborate with clinical and administrative leaders to enhance service delivery, maintain compliance with regulatory standards, and support the mission and goals of the organization.

Essential Functions, Duties, and Responsibilities

Leadership & Strategic Planning
Develop and implement strategic initiatives for integrated care services to align with organizational goals.
Provide leadership and direction to ancillary services managers and staff.
Foster a culture of collaboration and excellence across service lines.
Attends and actively participates in all meetings (e.g., department meetings, program meetings, staff meetings) and other activities as required or assigned.
Attends workshops/seminars as necessary to increase skills and knowledge to provide effective care, treatment, and/or leadership.
Contributes as part of the leadership team by promoting positive staff interactions and maintaining open communication with other programs and departments.
Operational Management
Oversee the day-to-day operations of Pharmacy, Radiology, Optometry, etc.
Ensure services meet quality standards, operational efficiency, and patient satisfaction.
Monitor performance metrics and implement process improvements as needed.
Supports the overall needs of the health clinics by working flexible or extended hours when necessary.
Supports the needs of LCH by traveling to all clinic sites as needed.
Demonstrates competence with the mission, vision, and values of the organization to provide quality healthcare to those served in the community.
Other work-related duties as assigned.
Duties and responsibilities may be added, deleted, or changed at any time at the direction of leadership, formally or informally either verbally or in writing.
Maintains confidentiality and respect for all sensitive information.
Regulatory Compliance & Risk Management
Ensure all services comply with federal, state, and local regulations, including HRSA, Joint Commission, and FQHC requirements.
Collaborate with the Compliance and Quality departments to address any deficiencies and implement corrective actions.
Financial Oversight
Develop and manage budgets for all integrated care services.
Identify opportunities to enhance revenue and reduce costs without compromising quality.
Monitor billing and reimbursement processes to ensure financial sustainability.
Program Development & Integration
Identify and develop new services or programs to meet patient needs and expand access.
Promote integration and coordination of ancillary services with primary care and behavioral health.
Lead initiatives to improve patient care outcomes through multidisciplinary collaboration.
Staff Development & Supervision
Recruit, train, and retain high-performing managers and staff
Provide mentorship and professional development opportunities.
Conduct regular performance evaluations and foster accountability.
Displays a positive, professional, and respectful demeanor at all times towards employees, peers, professional contacts, and patients served, maintaining a professional appearance and positive image for LCH.
Education and Experience:
Bachelors degree in Healthcare Administration, Public Health, or a related field required.
Masters degree in Healthcare Administration, Business Administration, or a related field preferred.
Minimum of 5 years of progressive leadership experience in an FQHC, ambulatory care, or similar healthcare setting.
Demonstrated experience managing ancillary services such as Pharmacy, Radiology, Optometry, or similar fields.
License/Certification -
Current Vaccinations
Poses a valid drivers license & proof of auto insurance
Knowledge, Skills, and Abilities -
Excellent and demonstrated understanding of regulatory requirements and compliance in an FQHC or other healthcare setting.
Excellent leadership, organizational, and communication skills.
Ability to work collaboratively in a team-based care model. Collaboration with all clinical departments, compliance, finance and quality improvement teams.
Proficient in budget management and financial oversight.
Demonstrated ability to manage multiple priorities in a fast-paced environment.
Knowledge of healthcare technology and electronic health record systems (EHRs).
Commitment to serving underserved populations and addressing health disparities.
Ability to effectively facilitate meetings and presentations.
Exceptional verbal and written communication skills.
Ability to provide effective guidance and training to subordinates supporting their success