Complex Event Services Manager - Hiltons of San Francisco Union Square (Project Management)
Plan a memorable event amid San Francisco's eclectic mix of architecture, culture, and diversity at Hilton San Francisco Union Square. From our coveted spot just off Union Square and close to Moscone Convention Center, guests have easy access to the best of the city.
We are looking to add to our Events Team!
As Event Service Manager you will be responsible for event execution between the hotel and the customer during the meeting or event.
What will I be doing?
As Event Service Manager you will be responsible for event execution between the hotel and the customer during the meeting or event. Acts as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site event. Successful achievement of this goal will ultimately result in a major contribution to the re-booking of the business for future dates. Maximizes revenues through effective up-selling of products and services. Serve as the event planner primary contact during event on property and is responsible for his/her experience.
Specifically, your essential functions will be to perform the following tasks to the highest standards:
- Provide direction and supervision to affected departments and team members during the execution of meeting and/or event.
- Directly serve on site group and catering customers in a proactive manner.
- To organize, plan and prioritize your duties by developing plans and goals.
- Timely communication to internal and external clients via telephone, email, written documents or in person.
- Demonstrate knowledge of job systems, products, booking systems, and processes.
- Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
- Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
- Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
- Participate in customer site inspections and assist with the sales process as necessary.
- Other duties as necessary based on business needs
- Regular attendance
- Flexible schedule- Early Morning, Weekends And Holidays are a Must!
What are we looking for?
Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Worplace by Great Place To Work.
- We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Medical Insurance Coverage – for you and your family
- Vision, Dental, Life and Disability Insurance
- Mental Health Resources
- Supportive parental leave program that runs concurrently with Washington State's Paid Family and Medical Leave program. Our team members receive benefits up to Washington State's maximum threshold per week. Hilton will then “top this up” to the weekly ABBR (Annual Benefit Base Rate)
- Go Hilton travel discount program: 100 nights of discounted travel per calendar year
- Matching 401(k) plan
- Access to your pay when you need it through DailyPay
- Complimentary Duty Meals served in our Team Member Restaurant
- Employee Assistant Program
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
The hourly rate for this position is $30-32.00 and is based on applicable and specialized experience and location.
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