ServiceNow Developer SPM (246) (Information Technology)
OVERVIEW
iTech is looking for a ServiceNow Developer with experience in the Strategic Portfolio Management (SPM) module, formerly the IT Business Management (ITBM) module. The ServiceNow Developer should possess a robust background in ServiceNow development, with a strong preference for those who have hands-on SPM experience.
ROLES AND RESPONSIBILITIES
- Implement and configure the ServiceNow SPM module to meet project requirements.
- Collaborate with program leads, managers, and PMO support staff to ensure smooth transition and integration.
- Develop dashboards and reports to enhance visibility and tracking.
- Ensure end-to-end visibility of all projects within the tool.
- Design and develop solutions on the ServiceNow platform, ensuring they meet business requirements and follow best practices.
- Customize ServiceNow applications using workflows, forms, business rules, UI pages, UI scripts, and other customization techniques.
- Integrate ServiceNow with other systems using web services, MID Server, email, and other relevant technologies.
- Ensure adherence to platform governance processes, including code reviews, documentation, and compliance with ServiceNow upgrade cycles.
- Collaborate with stakeholders to understand requirements and translate them into scalable, efficient, and maintainable solutions on the ServiceNow platform.
- Create and maintain technical documentation, including system design documents, architecture diagrams, and configuration guides.
- Support IT Operations and Maintenance (O&M) Portfolio by providing a standardized, holistic view of all project work.
- Establish a centralized demand intake and management process for Enterprise Demand Management.
- Perform other duties as assigned.
MINIMUM QUALIFICATIONS
- Strong understanding of project portfolio management.
- Minimum of 5 years of experience with ServiceNow development.
- Proficiency in JavaScript, Glide scripting, React, and other ServiceNow scripting languages
- 2-3 years of experience working in Agile development environments, including participation in sprints and scrum meetings.
- Understanding of database concepts, including SQL and relational database management systems
- 2-3 years of experience with designing and customizing the user interface in ServiceNow.
- 3-5 years of experience with the full software development lifecycle, including requirements gathering, development, testing, and deployment.
- Strong analytical and problem-solving skills to identify and resolve issues effectively.
- Must have excellent verbal and written communication skills to interact with stakeholders, team members, and users.
- Excellent analytical and problem-solving skills.
- Ability to work collaboratively with cross-functional teams, including developers, administrators, and project managers.
PREFERRED QUALIFICATIONS
- Specific experience with the ServiceNow SPM module.
- Public Trust Clearance with Ginnie Mae
EDUCATION & CERTIFICATIONS
- Bachelor's degree in computer science, Information Systems, or related field or Minimum of 5 years of experience with ServiceNow development.
- ServiceNow Certified Application Developer (CAD).
SECURITY CLEARANCE
- Must be able to obtain and maintain a Public Trust
- Pursuant to a government contract, U.S. Citizenship is required.
Equal Opportunity Employer, including disability and veterans
