Medical Case Administrator (TC) (Administrative)

Who is Leidos QTC Health Services ?

Leidos QTC Health Services is the nation's largest provider of disability and occupational health examination services. We are PASSIONATE about our country's veterans, UNITED as a team and INSPIRED to make a difference. To provide high-quality, timely, and customer-focused medical examination service solutions, we honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment. We celebrate diverse thinking and welcome contributions from all.

Job Summary:

Receive and respond to inbound client calls and e-mails ensuring exceptional customer service is provided with every interaction.

Essential Duties and Responsibilities:

• Accept and triage referred cases from clients via phone
• Promote and maintain positive relationship with client
• Schedule claimant appointments per contract and company guidelines
• Enter appointment information, notes, and appropriate CPT codes into case management systems
• Utilize map applications to ensure scheduling within contract guidelines
• Re-schedule claimant appointments per contract and company guidelines
• Work closely with exam prep team to ensure effective and timely case management
• Perform other duties and responsibilities as assigned

Competencies:

• Ability to effectively manage competing priorities in a fast paced environment, and superior follow through skills
• Possess excellent verbal and written communication skills
• Demonstrate superior customer service skills
• Knowledge and understanding of medical terminology preferred
• knowledge of Windows 7 Operating System, Microsoft Office, Outlook, Excel, Word, Internet Explorer
• Detail oriented and possess the ability to effectively plan, prioritize, and organize their work
• Must be self-motivated, and possess exceptional interpersonal skills 

Education and/or Experience: (includes certificate & licenses)

• High School diploma, or equivalent (GED)
• 0 to 1 years of experience with computers, data entry, and various software applications

Pay and Benefits: 

Pay range: $21.94 - 24.24 hourly

• This is a On Site position in our 924 Overland Court San Dimas CA 91773

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

This role may fall under the Service Contract Act (SCA), a federal law which provides for a U.S. Department of Labor-prescribed minimum prevailing rate of pay and certain benefit levels. Where appropriate, Company-provided benefit plans such as comprehensive leave, holiday, medical, dental, life, accident, disability coverages, retirement plan contributions, and other health and welfare benefits and payments are utilized to meet these obligations.

Commitment to Diversity

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

Leidos QTC Health Services is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and  protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Medical Records