Clinical Site Manager (Information Technology)
Position Overview
A successful Clinic Site Manager must be passionate about healthcare and want to make a difference in the lives of others while acting as a mission-driven catalyst to help Livingston Community Health deliver the best quality of care and excellent service to our patients and their families.
Under the direct supervision of the Director of Operations (DO), the Clinic Site Manager (CSM) will be an integral part of the management team as Livingston Community Health carries out its mission, vision and values. The CSM is responsible for the day-to-day operations of their assigned site location(s) and adherence to the organizations strategic plan. They may also oversee support services departments, as assigned. The CSM will focus on improving overall organizational efficiency and effectiveness, employee engagement, customer service, and quality of care.
Essential Functions, Duties, and Responsibilities
Leadership/Management:
Direct reports include Front Office support team, Front Office and/or Back Office Supervisor(s).
Partner and work with LCH leadership team on staffing, budget, compliance, quality improvement initiatives, and support projects relevant to sites needs.
Oversight of Clinic Operations:
Responsible for the day-to-day operations of the assigned site location(s).
Complete daily rounding of sites with on site presence.
Facilitate monthly site meetings.
Maintain safe, positive and inclusive work environment for all team members.
Monitor staff competencies and required licensure.
Facilitate open and transparent communication with departments via ongoing huddles, meetings, and ongoing announcements.
Encourage positive interactions with both internal and external customers and vendors.
Assist with the management of patient complaints and grievances.
Provide ongoing training for support staff.
Conduct various audits, attendance reviews, annual employee evaluations, and ongoing performance management.
Assist HR with the hiring, coaching, discipline, and employee terminations.
Support quality reporting measures including, but not limited to UDS, PCMH, Meaningful Use, Pay for Performance, and HRSA.
Manage and monitor Provider schedules daily via HER.
Monitor, maintain and provide clinical support staff FTE via tracking tools.
Maintain and monitor Provider calendar for accuracy of operation needs.
Support written operating policies, overall organization goals and objectives.
Support efforts to improve efficiency and effectiveness and to achieve goals for financial performance, quality and regulatory adherence.
Participate, Prep and Facilitate in all site audits.
Other duties and projects as assigned.
Provider Relations:
Establish and maintain collaborative working relationships with providers to achieve increased provider satisfaction and participation in quality and productivity goals.
Monitor and review provider schedules in conjunction with site supervisory team, medical leadership, and/or DO to ensure sufficient coverage at all LCH sites.
Education, Knowledge, Skills, and Abilities
Education:
Requires an A.A. (or completion of an A.A. within 2 years of hire).
Minimum of 2 years of Preferred FQHC or other CHC experience.
Minimum of 3 years of supervisory experience in a medical office or similar setting.
Knowledge of managed care, Medi-Cal and commercial insurance and/or billing background.
Bilingual, Spanish/English preferred.
Knowledge, Skills, and Abilities:
Active understanding of and participation in supporting the company's Vision, Mission, Goals and Values. Ability to support these ideals during all interactions with team members, vendors and community liaisons.
Ability to interpret, apply and explain rules, regulations, policies and procedures.
Ability to establish and maintain cooperative and effective working relations with others.
Ability to work independently.
Strong analytic and critical thinking skills including problem solving ability.
Ability to manage across functional lines of the business to drive overall business results.
Ability to be resourceful and handle multiple projects in a fast-paced environment, and meet deadlines associated with achieving the expectations of the position.
Ability to interview, train, and on-board staff.
Ethical and honest behavior- acts with honesty, integrity, and personal ethics.
Excellent verbal and written communication skills.
