Digital Media Support Engineer (Finance)

Digital Media Support Engineer

San Antonio, TX, USA Req #11585

Friday, April 4, 2025

At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces - and it all starts with the people who make them possible. FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50+ years of experience and a bold new identity.

What You Will Be Doing
The Digital Media Support Engineer plays a pivotal role by serving as the Digital Media support subject matter expert for our Managed Services team. This role will support FORTÉ's customers' DM technology and will be a member of the Managed Services - Service Desk team.
This person will be responsible for Incident Management, Service Requests, Ticket Ownership, Reporting, Events, and Problem Management. This position will support the Service Contracts sold by the branch and Managed Services Practice to achieve our business revenue, gross profit (GP) and profitability objectives.

What You Bring to Assure Success:

Previous experience in the supporting and troubleshooting of digital media and signage technologies. Ability to work independently, be self-directed and make sound decisions based on customer satisfaction Communication and customer relation skills Ability and willingness to travel to customer sites Good working knowledge of Scala, Carousel, Appspace, Navori, Four Winds or similar applications. Ability to understand LAN, WAN, basic router and network technology.

Why Should You Apply? At FORTÉ, your work matters, and it's easy to see the impact you make. That's because we're 100% employee-owned, and everyone here has a stake in how we show up - for each other, our customers, and the future we're building. You'll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward. With bold momentum and a clear mission, FORTÉ is a place where you can bring your best - and build what's next.

FORTÉ offers the following benefits to our employee owners:

• Medical Insurance : Options for HDHP and Copay plans.
• Dental and Vision Plans
• Employer Paid
• Short-Term Disability
• Voluntary Life Insurance and Long-Term Disability
• Employee Stock Ownership Plan (ESOP) : 401(k) Match, Profit Sharing & Dividends
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employer Paid Employee Assistance Program : Three face-to-face visits with a counselor plus additional financial, legal, and health resources.
• Tuition Reimbursement

FORTÉ is an equal opportunity employer. Disabled/Veterans.

Other details

• Job Family Service
• Pay Type Hourly