Visit Coordinator (Optometry/Peds) (Healthcare)

Base Pay: $21.00 - $23.40 / hour
JOB SUMMARY
The Visit Coordinator is to provide direct and indirect clerical/appointment support to the clinical team. Responsible for pre-registration, financial determination, appointment scheduling, and coordinating of all front office and registration functions as part of one or more clinical teams. Serves as liaison between clinical teams and other staff, other agencies, and patients.
JOB DUTIES AND RESPONSIBILITIES
Patient Scheduling and Registration
Works cooperatively with any triage nurse to assure that the clinician sees patients as quickly as possibleAccurately schedules patients ensuring that schedule reflects appropriate clinician and effective use of clinical hoursMonitors no-shows/cancellations for available slots where walk-ins or add-ons can be placedPre-registers all patients asking and recording answers to all pre-registration questionsRemoves the days cancellations from the computer
Check In
Greets patients and visitors in a prompt, courteous, and helpful mannerEnters all demographic and financial information into the system accuratelyPerforms financial transactions at the time of the visit including collecting all co-paymentsAssists patients in obtaining records from other facilities, including getting appropriate signatures on medical records release forms
Check Out
Performs financial transactions at the time of the visitAccurately closes the day and balances cash bag
Phones
Answers telephones, handling calls as needed and taking messages when appropriate.Maintains appropriate boundaries concerning medical advice, patient triage and priority of communication to clinicians; refers calls to the triage nurse for all issues outside of routine appointments, refill requests or test result messages
Patient Program Coordination
Evaluate financial status of all patientsDetermine patient eligibility for appropriate programsAssist patients with enrollment applicationsFollow up on all pending applications to ensure enrollment process is completedEducate the patient regarding financial responsibility and SCHC policies regarding paymentAssist in training as needed
Health Information Services Duties (Satellite Visit Coordinator)
Maintenance of patient records in the EMRAccurately pulls and delivers patient paper charts requested by clinical teams, Administration, and other authorized in-house personnelAccurately performs data entry and retrieval on computers as needed, including making appropriate changes in chart activity status and performing chart tracking functionsAnswers telephone calls for patient chart requests, reports, and additional information needed by authorized personnelProvides assistance to patients and patient representatives with completion of medical records release forms
Other Duties
Expected to consult frequently with the Lead Visit Coordinator and clinical teams to inform the clinician of the information given or actions takenCommunicates frequently with the clinical team regarding patient requests, scheduling issues or other aspects of dutiesEffectively maintains and protects the confidentiality of all medical records and patient informationAttend seminars and trainings to maintain current knowledge or financial programsMaintain accuracy of patient demographics and financial information in current systemPrepares for next days clinicAlerts Visit Coordinator Team Leader or designated person to needed supplies/equipmentReports any safety hazardsKeep work and lobby areas tidyPerform other duties as assigned
KNOWLEDGE, SKILLS, AND ABILITIES
Average proficiency using a computer to accomplish workHigh level of skill in maintaining calm, professional, courteous and helpful demeanor in times of stressSkill in making appropriate decisions to benefit patients and meet SCHC objectivesAbility to prioritize work and complete it on a timely basis with minimal supervisionStrong customer service approach to problem solving situationsAbility to read, write, understand and spell English and medical terminology correctlyStrong math skills
EDUCATION & EXPERIENCE
High school diploma required or equivalentAbility to read, write, understand and spell English and medical terminology correctlyExcellent people skills and customer service orientationBasic Computer or keyboarding skillsTyping 35 WPM or above
PREFERRED QUALIFICATIONS
Experience working with common health care programsExperience working with patient registration proceduresBasic knowledge of medical or dental terminology
BENEFITS
SCHC understands the importance of good health for every employee. We offer a comprehensive benefits package to ensure employees and their families receive the optimal in health care coverage, along with options to meet their needs.
Competitive wagesMedical insuranceDental insuranceVision insurance403(b) retirement plan with matching employer contributionLong-term disability coverageLife insuranceAccidental death and dismemberment insuranceSupplemental InsurancesFlexible spending accountPaid vacationPaid sickPaid holidaysPaid CME time and CME allowanceEmployee assistance programJury duty payBereavement payPrescription discount program529 college savings planEducational reimbursement programGym membership discountsFree subscription based app for meditation and sleepFree telemedicine service for benefit eligible employees