Supervisor, Business Analyst (PMO) / Job Req 772060743 (Manufacturing)

PRINCIPAL RESPONSIBILITIES:
Under the direction of the Sr. Manager Project Management Office (PMO), the Supervisor, Business Analyst (BA), leads, manages, and mentors staff and oversees augmented functions as developed for the department, towards the successful delivery of Alameda Alliance for Health (AAH) assignments. This role oversees diverse support functions including project analytics, technical writing, production release management, test management throughout all phases, and quality assurance (QA). and partnering with Integrated Planning Division (IPD) leadership, this individual plays a crucial role in bridging communication gaps and ensuring service excellence.

Under minimal supervision, this position is accountable for management of the BA staff and processes, directing the team in the development of the necessary documents and approaches to properly manage assignments to a successful conclusion.
ESSENTIAL FUNCTIONS OF THE JOB
Accountable for needs assessments, planning, traceability and monitoring, and evaluation of large-scale programs over their entire life cycle. Must have a mastery of advanced business analyst skills and the ability to mentor other business analyst with varying skill sets. Expected to support the Senior Manager, Project Management Office by overseeing responsibilities by understanding the BA discipline and a proficiency level for managing a sub-portfolio within the overall company portfolio.
Skills and Attributes:
Working knowledge and handling of business analyst methodology and techniques. Healthcare/payor knowledge. Good understanding of the wider objectives and connection to business strategy. Ability to work positively with a wide range of individuals Strong leadership skills. Good knowledge of budgeting and resource allocation procedures. Ability to find innovative ways to resolve problems. Ability to easily navigate an organization.
RESPONSIBILITIES
Leads:
Ensures the team operates independently, adhering to company policies while collaborating with other organizational units. Provides leadership, ensuring effective and efficient use of staff and resources. Assists in developing plans and setting strategic directions for BA initiatives. Selects and recruits, in consultation with appropriate management, key staff with appropriate skills. Works closely with senior management to prioritize and secure internal and external resources necessary for successful implementation. Partners with leadership across the organization to understand cross functional work efforts and impacts. Responsible for the development and implementation of BA Processes, Quality Metrics, and Reporting Serves as a liaison with various AAH departments, facilitating seamless communication and collaboration on related matters. Provides monthly senior management reporting on progress, status, trends, issues, and resolution actions.
Manages:
Establish standards around methods used by the BA team , creating process and documentation to ensure sustainability. Oversee the coordination, prioritization, and integration of multiple assignments, resources, and team activities to support organizational goals. Provide support to the department to minimize interruptions. Ensure that all initiatives are well defined, tracked, managed, and communicated in a consistent, effective, and timely manner. Support all phases of the life cycle, ensuring successful execution. Build solid relationships with various stakeholders. Collaborate closely with staff, subject matter experts, and other stakeholders to understand requirements and deliverables. Coordinate and monitor the creation and execution of test cases and metrics, ensuring adherence to defined testing methodologies and standards. Collaborate with leadership to draft and review Recommendation for Proposals (RFP) and Request for Quotes (RFQ). Analyze bid proposals from vendors to develop business contracts. Research, review, and analyze new regulations or products in collaboration with manufacturers, vendors, or regulatory agencies (i.e., CMS, DHCS) for compliance, technological requirements, or innovative improvements. Gather, review, and prepare statistical data for analysis, including compiling charts, tables, and graphs. Develop, establish, and enforce policies and procedures related to various programs and systems, ensuring effective processing, security, and addressing both business and technical needs. Participate in resource planning, crafts work models, and manage special projects as needed. Partner to assess, implement and mature a process improvement methodology across the enterprise.
Mentors:
Direct, coach and mentor the staff in completing assignments based on established business analysis methodologies. Responsible for creating, updating, and training of all BA processes, systems, functions, tools, and resources. Develops employees through training and coaching, focusing on performance improvement, knowledge transfer, skill enhancement, and employee retention to achieve organizational goals and objectives.
Other relevant duties as assigned.

PHYSICAL REQUIREMENTS
Constant sitting and working at a desk. Constant data entry using a keyboard and/or a mouse. Frequent use of a telephone headset. Constant verbal and written communication with staff and other business associates by telephone, correspondence, or in person. Frequent lifting of folders and other objects weighing between 0 and 30 lbs. Frequent walking and standing.
Minimum Qualifications
Education or Training Equivalent to:
Bachelors degree in business or healthcare administration, or related field from an accredited institution required and three (3) years experience in Process/Technical Analytics, Release Management, or Quality Assurance with a health-plan or similar organization. Master's degree a plus

MINIMUM YEARS OF ADDITIONAL RELATED EXPERIENCE:

2+ years of experience managing direct reports required. 6+ years of experience in business process and/or change analysis. 6+ years of experience in research, analysis and/or business processes required. 6+ years working knowledge of process functionality and understanding of business platform(s). 6+ years of Technology experience. Certified Scrum Product Owner (CSPO) Process methodology certification and/or experience, e.g., Lean, Six Sigma, Agile, etc. is desirable but not required.
Other:
Possession of a valid California Drivers License and proof of valid State required liability insurance. Required Travel up to 10%.

SPECIAL QUALIFICATIONS (SKILLS, ABILITIES, LICENSE):
Interpersonal Skills:
Emotional Intelligence: The ability to pick up on events and interactions (both verbal and non-verbal) and to process those inputs in the context of the project plan. Adaptive Communication: The ability to articulate ones ideas-whether orally or in writing-to a range of individuals using the most effective communication techniques. People Skills: The ability to quickly build and maintain positive relationships with team members and stakeholders. Share and give credit to others. Management Skills: The ability to serve, motivate and focus a team and to foster collaboration among team members. Flexibility: The willingness and ability to change ones approach and/or course of action in response to business needs. Business Savvy: Knowledge of payor and health plan operations. Ability to understand a strategy and align tactical work around that strategy. Analytical Skills: The ability to think through problems and decisions. Customer Focus: The ability to understand the end users or end customers needs to ensure that projects meet those needs. Motivate staff over whom you may have no direct influence yet who can make or break a project. Demonstrate respect for team members, stakeholders, and sponsors. Results Orientation: The ability to get things done efficiently and effectively. Fully Vested in Success: Seeing project completed from start to close. Well Respected: As a Business Analyst, leader, or trustworthy business partner.
Decision-Making Ability:
Work defined by established practice. Plans and carries out work with organizational perspective under general management direction. Unusual situations are reviewed with a manager.

Required Mental Effort:
Concentrates and pays close attention to routine jobs with ordinary interpersonal contact less than 20% of time. Requires adaptability.

Equipment Experience Required:
Proficient experience in use of various computer system software including Windows, Microsoft Word, MS Project or other Project Management tools, Excel, Access, Outlook, Visio, and PowerPoint.

SALARY RANGE $142,043.20 - $213,075.20 Annually

The Alliance is an equal opportunity employer and makes employment decisions on the basis of qualifications and merit. We strive to have the best qualified person in every job. Our policy prohibits unlawful discrimination based on race, color, creed, gender, religion, veteran status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic characteristic, sexual orientation, gender identity or expression, or any other consideration made unlawful by federal, state, or local laws. M/F/Vets/Disabled.