Chase Club Greeter (Host/Hostess) (Finance)
Job Description Summary
The Host/Hostess is responsible for taking reservations, providing information to guests about the restaurant and the hotel, along with greeting and seating all guests. The Host/Hostess is responsible for greeting guests at the door. The host/hostess seats and presents clean menus to guests in a friendly, professional and quick manner.
Job Description
- Complete opening, running and closing side work to Sonesta standards.
- Responsible for taking reservations, providing information to guests about the restaurant and the hotel.
- Assists in quality service and insure smooth operation of the restaurant at all times.
- Act as the first and last contact to insure ultimate guest satisfaction.
- Open restaurant operation with correct staffing each scheduled day.
- Maintain high visibility for guests and staff, during meal periods.
- Maintain appropriate flow of food and beverage to guests.
- Keep dining room clean, neat and attractive at all times.
- Assure proper setting of tables.
- Move and arrange tables and chairs as directed by the manager or supervisor.
- Assure proper stocking, cleanliness and neatness of service stations, including polished silverware, glassware, cups, saucers, plates, condiments, butter, creamers, pitchers, beverages, linen, etc.
- Demonstrate knowledge about all products offered, to helpfully discuss details of food, such as cook time, temperature, ingredient and flavors, to insure guest satisfaction.
- Demonstrate knowledge of all liquor, beer, and wine, including pour sizes, brands available and pricing.
- Maintain an attentive presence in the dining room.
- Maintain a discreet non-intrusive manner.
- Maintain dining room through prompt and precise resetting of the tables.
- Participate in restaurant/hotel promotions and practices.
- Communicate with management whenever opportunities occur (guest complaints, shortages of supplies and products, guest or associate injuries).
- Follow proper ordering and payment procedures.
- Specifically thank guest and invite them to return
- To perform other work related duties as assigned by Management
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
