Lead AR Specialist- Service/Repair (Finance)
The first 3 letters in workplace safety are Y-O-U!
TK Elevator is currently seeking an experienced Lead AR Specialist- Service/Repair in Atlanta, GA.
Responsible for performing all administrative duties associated with the accounts receivable and payment application for outstanding service & repair invoices so the department functions efficiently and cost effectively. Lead Responsible for supporting the AR Specialists by answering questions, training, resolving any issues that arise, assisting with workflow & assisting with escalated matters with customers. Assisting AR Supervisors with training, team building, & supporting best practices within the department.
- Makes regularly scheduled calls on all account balances as assigned and drives timely resolution.
- Maintains a system of follow-up to ensure customers follow through with their promises.
- Enters clear and concise system notes pertaining to all correspondence with customers so that a
history is maintained for all accounts. Maintaining lien rights and recommending credit holds
consistently. - Displays a thorough knowledge of service, extras and repair documentation, including billing,
insurance certificates, contracts, lien waivers, etc. - Reads and understand contract language and uses this knowledge in negotiations with customers as
contracts will dictate payment terms and conditions. - Prioritizes multiple and changing responsibilities while being organized and detail oriented, with a
commitment to customer service. - Monitors accounts for potential write-off; prepares required Credit and Bad Debt write off requests and routes for appropriate signatures.
- Coordinates monthly conference calls (or more frequently, as needed) with region and branch
personnel. - Achieves full coverage of their assigned portfolio of accounts specific to job assignment while adhering
to best practices. - Job shadowing with peers to assist in reconciliations, resolving problematic AR, training and supporting ongoing team development.
- Support and guide team to follow best practices and create positive work culture.
- Performs other duties as assigned
EDUCATION & EXPERIENCE:
- High school diploma or GED and one-year certificate from college or technical school; or equivalent
combination of education and experience - At least five (5) years related experience with business to business customer interactions and/or training in collections
- At least one (1) year experience in AR with TK Elevator
- At least one (1) year of proven skills in mentoring, coaching, training, influencing peers in the workplace
- Able to read and write correspondence in a clear and understandable manner
- High school diploma or GED and one-year certificate from college or technical school; or equivalent
combination of education and experience - At least five (5) years related experience with business to business customer interactions and/or training in collections
- At least one (1) year experience in AR with TK Elevator
- At least one (1) year of proven skills in mentoring, coaching, training, influencing peers in the workplace
- Able to read and write correspondence in a clear and understandable manner
TK Elevator is currently seeking an experienced Lead AR Specialist- Service/Repair in Atlanta, GA.
Responsible for performing all administrative duties associated with the accounts receivable and payment application for outstanding service & repair invoices so the department functions efficiently and cost effectively. Lead Responsible for supporting the AR Specialists by answering questions, training, resolving any issues that arise, assisting with workflow & assisting with escalated matters with customers. Assisting AR Supervisors with training, team building, & supporting best practices within the department.
- Makes regularly scheduled calls on all account balances as assigned and drives timely resolution.
- Maintains a system of follow-up to ensure customers follow through with their promises.
- Enters clear and concise system notes pertaining to all correspondence with customers so that a
history is maintained for all accounts. Maintaining lien rights and recommending credit holds
consistently. - Displays a thorough knowledge of service, extras and repair documentation, including billing,
insurance certificates, contracts, lien waivers, etc. - Reads and understand contract language and uses this knowledge in negotiations with customers as
contracts will dictate payment terms and conditions. - Prioritizes multiple and changing responsibilities while being organized and detail oriented, with a
commitment to customer service. - Monitors accounts for potential write-off; prepares required Credit and Bad Debt write off requests and routes for appropriate signatures.
- Coordinates monthly conference calls (or more frequently, as needed) with region and branch
personnel. - Achieves full coverage of their assigned portfolio of accounts specific to job assignment while adhering
to best practices. - Job shadowing with peers to assist in reconciliations, resolving problematic AR, training and supporting ongoing team development.
- Support and guide team to follow best practices and create positive work culture.
- Performs other duties as assigned
