Business Process Analyst (89853) (Information Technology)

Responsible for defining and creating business reports in conjunction with internal customers, and assessing how to deliver and manage these reports through development, testing, sign off, documentation, roll out, and training. Conduct regular meetings with key report users to review existing reports, business needs, assess gaps, identify data issues, and areas for improvement. Develop and maintain service business performance metrics for the assigned service group. These metrics include all quantitative and qualitative criteria with appropriate tracking and management reporting. Work with technical support and service management partners to assure alignment of service performance metrics across the service business. Ensure that both standard and ad hoc reports are delivered accurately and on time, while analyzing designated performance measures and reports which include financial, customer satisfaction, operational metrics, compensation plan metrics, and root cause analysis. Compile statistical data and write narrative reports summarizing findings resulting from root cause analysis and corrective actions addressing systematic performance issues to improve quality, operational effectiveness, handle times, and overall efficiency across all metrics.

• Bachelor's or foreign equivalent in Computer Science or related field.
• 5 years of progressive experience in job offered or related occupation.

Special Requirements:       Must have at least 1 year of prior work experience with each of the following technologies:

1. SDLC methodologies, including Waterfall, Agile Framework, and Scrum.

2. SAP CRM Sales, SAP CRM Service, SAP ERP, SAP BW, Salesforce, PowerBI applications.

3. SAP S4HANA, SAP Fiori, SAP Service Billing, SAP (FI, CO, SD, MM and PP), CPQ sales.

4. SAP ABAP, Java, XML, SAP CRM WebUI programming standards, MVC architecture, and python programming for automation.

5. MobileX for service, Innosoft dispatching tool, SAP IDOC and Middleware interface software.

6. SQL Server and SAP Hana Database.

*Experience must be progressively responsible*.

Worksite:               5300 Central Parkway, Dublin, CA 94568

Salary:                   $120,000 - $144,600 per year  

This notice is being provided as a result of the filing of an application for permanent alien labor certification for this relevant job opportunity. Any person may provide documentary evidence bearing on the application to the U.S. Department of Labor, Employment and Training Administration, Office of Foreign Labor Certification, 200 Constitution Avenue NW, Room N-5311 Washington, DC 20210.

Your ZEISS Recruiting Team:

Tina Eilerman

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).