Safety & Fraud Unit Director (Personal Services)

TITLE: Safety & Fraud Unit Director

LOCATION: El Paso (position is not remote)

TRAVEL: Minimal (up to 25%)

About Us

The Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions. This purpose defines who we are and extends to our relationships with our clients, our people, and our communities. We combine purpose, innovation, and experience to deliver impactful results.

About the Team

We are problem solvers working with leading agencies and organizations to help them address many of today's most complex challenges. Our world-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever-evolving, large-scale challenges. In an imperfect world, The Providencia Group puts capability and purpose into action.

What you'll be part of – TPG Culture

At TPG, we proudly measure our success by the impact we have on the lives of vulnerable and underserved populations around the world. We are innovators and problem solvers who take great pride in partnering with government agencies, service organizations, and external stakeholder groups to address many of today's most complex challenges. Our workforce is diverse in culture, language, and experience yet it shares a common sense of purpose and empathy for those in need of help. Our people are personally invested in the missions we support, and we reward their commitment by investing in their development, advancement, and growth. If you like what we stand for, you'll appreciate the professionalism and dedication of those you stand beside every day.

Together, we actively imagine a better future, innovate new ways to make it a reality, and implement solutions that deliver a lasting impact.

About the Role

The Safety & Fraud Unit Director drives the development, implementation, and continuous improvement of fraud prevention strategies. This role requires a deep understanding of fraud detection methodologies, predictive analytics, data analysis, experience in human trafficking mitigation, investigation, training, policy development, and operational oversight.

This position calls for an individual with a robust background in operational oversight, policy development, and risk management. The Director will lead a dedicated team focused on proactively identifying and mitigating risks associated with fraud while fostering a culture of safety and compliance within the organization. Responsibilities will include developing and implementing strategic initiatives aimed at preventing and addressing fraudulent activities, collaborating with various governmental and law enforcement agencies to ensure effective enforcement of regulations, and overseeing the continual assessment of safety protocols. The role requires a visionary leader who can navigate complex challenges, promote transparency, and instill confidence among stakeholders while maintaining high ethical standards.

The Director will also be responsible for reporting metrics and outcomes to executive leadership and advising on best practices to enhance overall operational effectiveness. This position is critical in safeguarding public trust through effective governance and accountability measures.

What You'll Do

• Provide operational leadership within the Safety & Fraud Department by facilitating meetings, developing, and implementing policies, procedures and best practices, and identifying gaps and areas of improvement, in coordination with the Project Director.
• Develop and implement strategic initiatives for the prevention and detection of fraud.
• Lead and manage the Safety & Fraud Unit, fostering a proactive and safe work environment.
• Oversee all aspects of fraud prevention within the organization, including risk assessment, case investigations and management, data analysis and tracking, report escalation, training and policy development, and the deployment of resources.
• Establish criteria for defining fraud cases. Ensure the integration of predictive analytics and data driven approaches to continuously improve fraud detection and prevention.
• Manage the implementation of fraud prevention policies and processes, making adjustments as needed to improve fraud detection and mitigation and supervise the integration of new fraud prevention technologies and techniques into daily operations.
• Collaborate with internal and external stakeholders, including law enforcement agencies, to address and mitigate risk.
• Conduct thorough investigations into potential fraud cases and breaches, ensuring adherence to policy and regulatory standards.
• Ensure continuous evaluation and improvement of safety protocols across the organization.
• Prepare and present reports on safety and fraud metrics to executive leadership and relevant committees.
• Advise on best practices and policies to promote transparency and ethical standards in all operational processes.
• Provide ongoing support to staff in the field, offering expert advice and guidance on fraud detection, case management, and the use of data analysis tools.  
• Act as the primary liaison between regional teams, customer programs, law enforcement agencies and internal/external stakeholders and foster strong partnerships with our internal and external partners.
• Collaborate with regional teams, stakeholders, and law enforcement agencies to share fraud insights, trends, and best practices.
• Regularly report on fraud detection efforts, case statuses, and overall program performance.
• Promote and model effective collaboration across all operational support, compliance, safety and training areas to ensure best practices are continuously incorporated and consistently executed across the program and foster a positive culture rooted in teamwork, accountability, and shared purpose.
• Create, maintain, and update operating procedures, protocols, and guidelines which support the changing and evolving needs of the department; coordinate and work with the training manager to implement a training plan that ensures coordinated and aligned processes, policies, and overall employee skill enhancement.
• Review performance against operating plans and standards, provide direction and report to leadership and/or subordinates on interpretation of results, and approve changes in direction of plans.
• Make effective and timely data-driven decisions to streamline and improve business processes, weighing consequences and impacts, while mitigating risks.
• Lead supervisors and staff in developing and achieving performance objectives and provides staff mentoring, coaching and development.
• Be a Subject Matter Expert (SME) in safety and fraud detection, investigation and data analysis. Serve as a trusted advisor and resource to both internal and external stakeholders.

  

Minimum Qualifications & Skills

• Bachelor's Degree in Intelligence Analysis, Criminal Justice, Criminal Psychology, or any related behavioral science.
• Master's degree in a relevant field (preferred).
• Minimum of seven (7) years of experience in risk management, threat mitigation and risk assessment, criminal case investigation, open-source analysis, trafficking detection & investigation, law enforcement, or fraud prevention roles, with at least five (5) years in a leadership capacity leading a large team either remotely, onsite, or in the field.
• Bilingual in English and Spanish.
• Demonstrated knowledge of federal, state, and local regulations concerning safety and fraud prevention.
• Strong analytical and investigative skills with the ability to identify patterns and trends in data.
• Excellent communication and interpersonal skills, with a proven track record of effective stakeholder engagement.
• Ability to develop and deliver training programs related to safety and compliance.
• High ethical standards and a commitment to maintaining confidentiality and security of sensitive information.
• Exceptional communicator with both written and oral presentation skills; proven experience in maintaining and reporting key performance metrics and customer data.
• Demonstrated decisiveness in resolving business problems, making decisions, and identifying priorities within a complex and dynamic logistics environment.
• Expertise in relationship building and strong communication with internal and external customers and employees at all levels and across multiple cultures.
• Ability to leverage technology to manage contract requirements and improve complex processes and procedures while also managing expectations of stakeholders and employees.
• Exhibits a high degree of resourcefulness as well as critical problem solving and adapts as necessary in response to challenges, change, and uncertainty with calm demeanor.
• Ability to promote highly effective corporate and program collaboration across all functional support areas to ensure company best practices are continuously incorporated and consistently executed across the program.
• Experience identifying areas in need of improvement and executing contingency plans as required.
• Ability to multi-task and detail-oriented; be observant and anticipate operational needs.
• Experience in quality control and operating technology and software applications.
• Available to work a flexible schedule, including nights and weekends.
• Available to travel, as required.
• Must possess strong computer skills in MS Office, including Excel, Word, and Teams.
• Ability to type 55 wpm.

The Work Environment

• You will be required to complete 2 weeks of training to include webinars and in-person sessions on-site.
• Travel will be required based on project needs.
• Tasks/assignments are dynamic and will change based on client needs and resource availability, meaning Fraud Unification Specialists are expected to provide additional administrative support, including the completion of data entry and intake paperwork as required.

Work Schedule

• Due to the importance of this position, employees supporting this contract may be required to work extended hours including evening work, support on-call assignments, and work weekends to support time-sensitive or real-time complex services.
• This position is considered ESSENTIAL – Safety & Fraud Unit Director is required to report and work during emergencies or crises, including inclement weather, natural and man-made disasters, etc.

Condition of Employment

• Complete a rigorous culture and competency testing process.
• Complete a Drug Test.
• Must be at least 21 years of age.
• A valid U.S. Driver's license.
• Available to travel as necessary.

Security Clearance/Background Check Requirements

• Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information.
• Must be a U.S. Citizen or Permanent Resident.
• U.S. Residency requirement - 3 consecutive years in the last 5 years.
• Child Abuse/Neglect Report (CAN) or child protective services check to the satisfaction of contract requirements.
• Internal background check to the satisfaction of contract requirements.

Physical Demands

• Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees.
• Climbing/Stooping/Kneeling: 10% of the time.
• Lifting/Pulling/Pushing: 10% of the time.
• Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 100% of the time.
• Sitting: Sitting for prolonged and extended periods of time.

For more information about the company please visit our website at https://www.theprovidenciagroup.com

Providencia is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.

TPG complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

 

If you require accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquires to HRsupport@theprovidenciagroup.com