Facility Security Manager (Security)
The Facility Security Manager is responsible for performing interior and exterior inspections to protect the client's facilities, assets, employees, visitors, and vendors. The Manager will also oversee the Facility Security Agents assigned to a specific client site.
Essential Functions:
- Represent Pinkerton's core values of integrity, vigilance, and excellence.
- Assist in the selection, orientation, development, and retention of staff in compliance with applicable guidelines;
- Counsel Facility Security Agents regarding job performance.
- Administer disciplines as required, ensuring fair and equal treatment of all employees.
- Complete standard interior and exterior patrols, including;
- Lock doors to critical interior areas when employees are not present.
- Inspect the perimeter of each facility and lock/secure all exterior doors after employees have vacated the building, and verify the functionality of card reader doors.
- Enforce any and all parking regulations.
- Observe, document, and report any and all suspicious activity.
- Close/secure gates and windows and verify exterior doors are locked.
- Verify the functionality of all exterior card readers.
- Complete access control tasks including;
- Provide or prohibit employee access to specific areas, including secure locations, based on access control light indicator.
- During shift change or breaks, monitor incoming employees at entrances to ensure each person is badging in and prevent "piggybacking".
- Respond to calls to allow employees access to buildings, contact an authorized company representative must be contacted and complete verification to ensure that the person is, in fact, an employee and that they do have access to that facility.
- Oversee security equipment;
- Review the CCTV system to ensure it is operational and provides the best view of the incidents. Randomly throughout the shift, monitor the CCTV cameras.
- Receive notifications via cellphone regarding employees, customers or visitors that do not have a badge for access to the building and verify that each person requesting access is authorized to be in the building.
- Maintain presence and interactions;
- Answer security-related questions.
- Investigate suspicious activity; both inside and outside of the buildings.
- Be the point of contact for law enforcement, fire, or medical personnel.
- Engage with visitors, employees, and customers to maintain a safe and secure environment. Deter problems and detect them before situations become dangerous.
- All other duties, as assigned.
High School Diploma or GED and at least five years of Corporate security, law enforcement, private contract security, or specialized military leadership experience are required. A college degree is preferred in Security or Business/Management. The Illinois PERC is required. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.
Competencies:
- Concierge-level customer service experience.
- Able to complete thorough and accurate investigations and reports.
- Access control systems, CCTV, and alarm monitoring experience.
- Able to multi-task and organize workload for effective implementation.
- Effective analytical and problem-resolution skills.
- Effective independent judgment and decision-making ability.
- Serve as an effective team leader.
- Customer service and results-driven.
- Attentive to detail and accuracy.
- Strong problem-resolution skills.
- Able to interact effectively at all levels and across diverse cultures.
- Solid verbal and written communication skills.
- Computer knowledge; Microsoft Office.
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
- Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
- Maintain composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.
- Exposure to sensitive and confidential information.
- Ability to handle multiple tasks concurrently.
- Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
- Rapid and effective decision-making during unusual or emergency situations.
- Work in environments and under conditions that may require carrying authorized weapons and ammunition, the use of protective gear and devices, and/or awareness of personal safety.
- Frequent sitting and/or standing and walking, which may be required for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain.
- Some lifting and moving up to 10 pounds and occasionally up to 25 pounds.
- Frequent sitting.
- Travel as required.
