eCommerce & Service Operations Coordinator (Finance)
About The Role:
Are you passionate about driving eCommerce growth and improving customer experiences? We are looking for an engaging and detail-oriented eCommerce & Service Operations Coordinator to help optimize our eCommerce site and enhance our overall digital customer journey. If you're ready to make a meaningful impact and work with a dynamic team, this is the role for you! This is a hybrid position at our corporate office in Rock Hill, SC.
What's In It For You!
- Competitive Pay: Our employees are the best part of our company. We want you to feel valued, appreciated, and included. Because of this, we make sure your hard work is recognized.
- Paid Leave (US ONLY): Enjoy time away from work with Company paid holidays and a flexible working schedule through our paid time off (PTO) policy.Yep, you read that correctly. We are a Company that values you and makes sure you take time for yourself.
- 401(k): Prepare for a secure retirement with our 401k plan, which includes an employer matching contribution.
- Comprehensive Health & Wellness Plans: We offer a comprehensive benefit package that includes medical, dental and vision coverage, company-paid short-term and long-term disability insurance, as well as company-paid basic life insurance that supports you during your career with us. We believe that taking care of our employees is essential, and these benefits reflect our commitment to your health, security, and peace of mind.
- Global Team: With our state-of-the-art corporate headquarters in Rock Hill, South Carolina, our global team has a presence across more than 15 countries worldwide. Experience a workplace comprised of talented individuals who are passionate about serving our customers and each other.
- Innovative Culture: Innovation is at the heart of what we do! Since our founding in 1986 by Chuck Hull, the inventor of 3D printing, we have continuously pushed the boundaries of what is possible with additive manufacturing. When you join 3D, you will have the opportunity to work with cutting edge technology in an innovative and collaborative culture!
- Talent Development: At 3D Systems, we invest in talent programs to support employees with opportunities to grow, contribute, develop, and thrive in their careers.
- Connection & Engagement Opportunities: We strive to cultivate an environment where our diverse global workforce can connect and thrive. Our Employee Resource Group program, Employee Recognition program, and 3D Gives Back program, are just a few examples of how you will be empowered to build connections, celebrate wins, and make a meaningful impact.
What We Are Looking For:
- Analyze our B2B eCommerce site's KPI trends (traffic, customer & order volume, etc.) to uncover insights and opportunities for growth.
- Develop and implement strategies to increase eCommerce usage among our existing install base, boosting engagement and sales.
- Monitor and respond to cases submitted by Salesforce/ServiceMax users, ensuring prompt resolution and customer satisfaction.
- Work closely with business stakeholders to gather enhancement and feature requests, ensuring the platform evolves to meet our customers' needs.
- Submit bug and enhancement requests into our JIRA backlog, prioritizing tasks and ensuring effective progress.
- Lead UAT for monthly releases, ensuring features and enhancements meet requirements before launch.
- Create, deactivate, and onboard users, maintaining accurate records within our ERP & CRM systems.
#LI-MM1What You Will Bring:
- Prior customer service experience and a passion for helping others
- 2+ years of experience with Salesforce and/or ServiceMax, with exposure to capital equipment sales and service
- Proficiency in Microsoft 365 tools (Excel, Word, Teams, PowerPoint)
- Strong analytical skills with a keen eye for detail
- A proactive approach to problem-solving and a customer-first mindset
- Ability to manage multiple priorities in a fast-paced, dynamic environment
- Excellent communication skills to interact with business stakeholders and users
- A collaborative spirit with a focus on driving measurable results
