RN Supervisor Primary Care (Healthcare)

Job Summary

Assists physicians and office leadership with clinical and administrative duties. Supports clinical staff and assists with coordination of patient care to deliver high quality patient experience. Performs assigned nursing duties under the direction of physician. Utilizes effective problem-solving strategies, applies evidence-based practice, and a multidisciplinary approach in the plan of care. Provides rapid assessment, treatment, patient and family education, and assures continuity of care through the discharge planning process. Accountable for formal and informal staff education, orientation, and initial/annual competencies. Identifies learning needs, develops and implements educational strategies, and evaluates learning effectiveness. Supervises the acquisition of knowledge, skills, and attitudes to support the provision of safe and high-quality care.

Job Specific Duties

• Coordinates and monitors patient flow, utilizing appropriate resources and facilitates the processes in a timely manner.
• Provides education and documents on patient/family teachings based on health-related needs.
• Ensures safe/effective/efficient care delivery with emphasis on absence of medication errors & blood borne infections, avoidance of falls from surface, ouch-free procedural pain, & reduction of pain.
• Demonstrates proper personal protective equipment (PPE) indication and use.
• Reviews medication/immunization orders. Prepares, administers, and documents medication administration according to policy.
• Processes refills as directed by provider and written protocols.
• Develops, coordinates, monitors, facilitates, conducts, evaluates and supervises new employee progress during orientation period.
• Fosters staff empowerment and open communication, leads and guides staff to build a high performance, and engaged team.
• Functions as a patient advocate and provides family support. Ensures parent education, diagnosis-related discharge planning, and wellness training (parenting skills).
• Accountable for completion of the annual competency assessment process and plan through collaboration with nurse leaders, Learning & Development department, and regulatory leaders.
• Applies evidence-based practices to orientation and ongoing education, applying adult learning and education principles.
• Ensures all staff is adhering to the Health System policies and procedures.
• Supports and upholds the Hospital Mission, Vision, Values and Guiding Behavior, Patient Bill of Rights, and the Code of Business and Ethical Conduct.
• Provides timely mentoring and coaching to clinical staff supervising the quality of care.
• Communicates and documents pertinent information (verbal and/or electronic) in a timely manner to the Ambulatory Health System Leaders including nursing, medical, and operations.
• Communicates issues, concerns, and conducts crisis management upon identification by staff or management to coordinate and support.
• Provides judgment and self-sufficiency in effective problem solving while serving as clinical and operational resource for the Ambulatory Health System network.
• Provides support during internal/external disasters or other major events. Reacts effectively to unplanned circumstances, demands, and challenges facing the Ambulatory Health System. Monitors emergency action procedures and coordinates activities related to patient and staff safety.
• Serves as a clinical Health System resource to centers, departments, service lines, and departmental support departments. Supervises patient care by providing support to clinical, operational, and facility services.
• Identifies clinical strengths and opportunities, re-assigns patient assignments to support clinical competency, and coaches/mentors employees to improve performance and clinical outcomes.
• Actively participates in the performance review process through chart reviews and validating timeliness of charting. Ensures all requirements are met.

Minimum Job Requirements

• RN Licensure within the State of Florida or Multi-State Enhanced Nursing License Compact (eNLC) – maintain active and in good standing throughout employment
• American Heart Association BLS - maintain active and in good standing throughout employment
• 2-4 years of RN Clinical experience

Knowledge, Skills, and Abilities

• BSN Degree preferred.
• Pediatric Advanced Life Support (PALS) Certification preferred.
• 1 year Charge Nurse experience preferred.
• Nursing experience in a Pediatric healthcare setting  preferred.
• Career Development: National certified preferably within 2 years of hire.
• Ability to positively influence and hold self and others accountable.
• Strong problem solving, critical thinking, and conflict resolution skills.
• Able to manage multiple priorities and strong time management skills.
• Effective verbal and written communication skills.
• Knowledge of computer programs including Microsoft Word, Excel an PowerPoint.
• Able to work effectively in a collaborative environment.
• Able to apply principles of evidenced-based practice, analytical thinking, and service excellence in practice.
• Able to analyze and interpret data and utilize the information to make judgments regarding patient care.
• Ability to use logical and scientific thinking to interpret technical data, solve a broad range of operational, and clinical problems.
• Compliance with all standards for safety, risk management, DNV-ISO regulatory, and infection prevention as required by enforcement agencies.
• Membership within a Nursing Professional Organization.